Planner

3 months ago

Maidstone, United Kingdom Golding Homes Full time

**We are Golding - thank you for looking**

**Background**

It is a great time to join Golding, with our new corporate plan and a vision of providing Outstanding Services, Great Homes and Proud Communities. We have an established track record for building quality homes and investing in our local communities. We are excited to recruit for this role at Golding and appoint a Planner on a **12 month Fixed Term Contract.**

You will be part of an existing Planning team in our Repairs and Maintenance division and will play a key role in shaping our future.

**What you'll be doing**

You will provide exceptional standards of customer service and optimise productivity through effective planning and works scheduling.

You will develop and maintain strong working relationships within both the Customer Service Centre and Trade Supervision functions whilst always operating in accordance with departmental practices, standing orders, and financial processes and regulations to enable the department to achieve its objectives in terms of time, cost and quality of service.

You will provide a personalised, helpful and solution focused service to customers; taking calls, diagnosing repairs, agreeing appointments, and allocating works by telephone, in writing and face to face whilst living and role modelling the Golding values.

**More about you. What can you bring?**

Working under mínimal supervision and as part of a team you will use your outstanding written and verbal communication expertise to easily organise and prioritise the works successfully whilst maintaining a strong customer focus with a continuous commitment to exceptional service delivery.

Experience of planning trades functions including Gas or similar phone based or customer facing experience.

Efficient and effective use of planning tools to deliver excellent repair service delivery.

Experience with scheduling emergency jobs

Knowledge of typical repair requests and solutions which can come up across housing stock.

Knowledge of repairs ordering systems

NVQ Level 2 or equivalent

**When and where you'll be doing it**

You will enjoy a 40-hour working week and earn an annual salary of circa £30,000 dependent upon your knowledge, skills and experience.

Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.

**What will you get in return?**

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

**_ You’ll get:_**
- 28 days annual leave per year (plus bank holidays)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing Fund

Please note a DBS is required for this role.

**Closing Date: 21st May at Midnight

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