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Infrastructure Engineer
5 months ago
**Infrastructure Engineer - 12 month contract - outside IR35 - January Start - Hertfordshire**
Arcas Technology is currently partnered with a UK based IT Consultancy, they are looking for an experienced Infrastructure Engineer to work for one of their key clients on a 12 month contract.
**Skills Required**:
- Working knowledge of Linux and SQL.
- Knowledge of BSS/CRM/ERP systems.
- Knowledge of VPBXs, SIP and VOIP.
- Knowledge of Web services, APIs, XML methodologies.
**Responsibilities**:
- Give ongoing support to internal users.
- Pre-qualify tickets from 1st / 2nd line support teams, analyze 1st / 2nd line support tickets and Implementation’s.
- Manage and prepare the analyzed tickets for vendor support.
- Manage external vendor tickets.
- Prepare fault analysis training material for 1/2nd line & training.
- Assist in the collation of performance metrics, analysis and report preparation of metrics.
- Perform semi-automated analysis of failed system transactions and aide in progression / discover the root causes.
- Perform other IT duties as assigned or requested.
If you have the above skills and are available to start a contract in January then please forward your CV to Andy Dale at Arcas Technology.
