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Customer Advisor

4 months ago

Brentford, United Kingdom Robins & Day Full time

**Our success starts with yours Stellantis &You, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.**

Stellantis &You Brentford is a dedicated Aftersales-only facility, and the largest workshop for Stellantis brand vehicles in the UK, representing Alfa Romeo & Fiat Professional, Abarth, Citroen, DS, Fiat, Jeep, Peugeot and Vauxhall. As well as retail customer work, the 35 bay workshop also deals with dedicated fleets such as Police vehicles and is an LCV specialist facility. And thus offers the chance to work on a wide variety of vehicles and customer types.

This is a great opportunity for you to become one of the faces of our dealership. From welcoming customers when they arrive, to dealing with their concerns, our customers will rely on you while we service their vehicles.

In this role you will be an essential link between our customers and our technicians:

- **Guiding** them though our services
- **Communicating** customer issues to the right people
- **Showing** we have fulfilled our service
- **Organising **car check-ups and service appointments
- **Highlighting **cost savings through warranty protection

You’ll also be the go-to person when the customer wants us to:

- **Estimate **repair costs and times
- **Resolve **any concerns when we suggest repairs
- **Inform **and update them on progress or additional works needed
- **Prepare **and explain invoices and take payments

When the work is complete you will need to encourage our customers to participate in our customer service feedback process - hopefully receiving great scores, thanks to your skills.

**The benefits are**:

- **A Highly competitive monthly efficiency bonus
- OTE £33k**:

- **A Company car scheme**:

- up to two vehicles
- **Up to 7 % Employer Pension Contribution**:

- **Annual holiday**:

- 22 days increasing to 26 with continued service, plus bank holidays*
- **Working Hours**:

- 42, alternate weekends
- **Shopping discounts** - through our Rewards App
- **Basic Salary** - £27k*

**Let’s Work together**

We’re looking for an experienced automotive Customer Advisor with at least 3 years experience.

A full valid UK driving licence is required for this role.

At Stellantis &You, we embrace and celebrate the diversity of each and every one of our employees. And with every new member of our team we become even stronger, so join our team, aspire for greatness and be part of a group, made up of some of the most iconic brands in the world

*Based on a full time contract of a 42 hour week.

INDHP

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£33,000.00 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Licence/Certification:

- Driving Licence (required)

Work Location: One location