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General Manager

4 months ago

Camden, United Kingdom Lifestory Group Full time

We are Lifestory, a passionate business with a wealth of experience in designing, building and creating high-quality homes with a focus on independent later living. Our developments are beautifully designed offering stunning community living and beautifulplaces to work.

We have a fantastic opportunity for an experienced General Manager to join us at our Belle Vue development in Hampstead, London. As well as apartments our stunning Belle Vue development offers additional facilities including Cafe, wellness spa, pool & gym,guest suite owners lounge and landscaped gardens and roof terrace all within a 10 minute walk of Hampstead Heath.

**About the role**

As General Manager you will be key to facilitating the community of owners and renters within our development and ensure the smooth running of the development and all its facilities.

You will be a strong leader with experience of managing onsite Health & Safety and have extensive commercial experience to manage budgets, as well as take line management responsibility for a small onsite team.

This role is heavily focused on ensuring the best possible customer service is provided to our home owners and renters as well as having responsibility for managing service charges, budgets and overall financial control of this development.

**About you**

To be successful in this role you will be an experienced manager from a similarly high-end development, or hotel with wellness or spa facilities or come from a hospitality management background. Alternatively, you may also be working in the retirement livingsector.

You will have extensive experience of leading on management and implementation of Health & Safety measures and you will have held responsibility for facilities management, ideally within a multi-site/function environment. Finding opportunities for continuousimprovement across all areas is crucial.

A strong commercial awareness is essential - you will have a high degree of financial acumen and be a natural problem solver with a proven track record of managing SLA’s whilst delivering exceptional levels of service, an understanding of budgets and servicecharges is highly advantageous due to the commercial element of this role.

Service is key so you must be a people person with excellent communication skills who strives to deliver the best service in the market, whilst demonstrating excellent facilities management experience in order to maintain our buildings to a high standard.

**Must haves**:

- Experience at General Manager level, gained within a high quality environment
- Experience of leading on Health & Safety and a strong knowledge of facilities management
- Strong commercial awareness and financial acumen with experience of budget control
- Experience of leading, managing and motivating a small team
- Confident communicator with a passion for people
- Strong IT skills (experience of using Google Workspace is an advantage)

**Benefits & rewards**

Based in Hampstead NW3 this is a permanent role working 5 days of 7 on a rota that will include some weekend working. We are offering a competitive basic salary along with an annual company bonus and great training and ongoing career support.

We know that taking the next step in your career is a big decision and we're proud to offer excellent support and development across all areas of our business.

Employees also enjoy a wealth of benefits, including:

- Enhanced annual leave + opportunity to buy additional holiday
- Annual company bonus scheme
- Healthshield cash plan
- Virtual GP
- Contributory pension scheme with additional employer contribution
- Company Life Assurance scheme
- Discounts portal, GymFlex, Cycle2Work scheme and Employee Assistance programme
- Refer a friend scheme and access to internal opportunities