General Manager
3 weeks ago
Our client is seeking an interim General Manager for their luxury development in Hampstead, London. As well as apartments this development offers additional facilities including Cafe, wellness spa, pool & gym, guest suite owners lounge and landscaped gardensand roof terrace all within a 10 minute walk of Hampstead Heath.
They now need an experienced General Manager whilst they recruit at temporary basis for 4-6 weeks or until a new person is appointed. As General Manager you will be key to facilitating the community of owners and renters within our development and ensurethe smooth running of the development and all its facilities.
You will have experience of managing onsite Health & Safety and have extensive commercial experience to manage budgets, as well as take line management responsibility for a small onsite team.
This role is heavily focused on ensuring the best possible customer service is provided to our home owners and renters as well as having responsibility for managing service charges, budgets and overall financial control of this development.
The person:
- To be successful in this role you will be an experienced manager from a similarly high-end development, or hotel with wellness or spa facilities or come from a hospitality management background. Alternatively, you may also be working in the retirement livingsector.
- You will have extensive experience gained within a management role will have implemented Health & Safety measures and held responsibility for facilities management, ideally within a multi-site/function environment.
- A strong commercial awareness is essential - you will have a high degree of financial acumen and be a natural problem solver with a proven track record of managing SLA's whilst delivering exceptional levels of service, an understanding of budgets and servicecharges is highly advantageous due to the commercial element of this role.
- Service is key so you'll have great communication skills and strive to deliver the best service whilst demonstrating excellent facilities management experience in order to maintain our buildings to a high standard.
Must haves:
- Experience at General Manager level, gained within a high quality environment
- Experience of leading on Health & Safety and a strong knowledge of facilities management
- Great commercial awareness and financial acumen with experience of budget control
- Experience of managing and motivating a team
- Confident communicator with a passion for people
- Great IT skills (experience of using Google Workspace is an advantage)
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