Food and Beverage Supervisor

2 weeks ago

Gretna, United Kingdom Gretna Green Ltd Full time

**Gretna Green Ltd**

Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop and proudly offer weddings, retail, hospitality and online shopping to a global marketplace.

We are currently seeking a skilled and passionate Food and Beverage Supervisor to join our team and contribute to providing an unforgettable experience for our guests. As a Food and Beverage Supervisor, you will play a crucial role in ensuring the smooth operation of our dining outlets and providing an exceptional guest experience. You will supervise the food and beverage team, oversee daily operations and maintain high standards of quality and service.

**Main Responsibilities**:

- Supervise and coordinate the activities of the food and beverage staff ensuring exceptional service standards are met
- Manage the day-to-day operations of the restaurant, bar and other dining outlets within the hotel
- Train, mentor and motivate staff to deliver outstanding guest service
- Monitor inventory levels, order supplies and maintain proper stock levels
- Collaborate with the culinary team to create and update menus, ensuring variety and quality
- Handle guest inquiries, concerns and complaints promptly and professionally
- Ensure compliance with health, safety and sanitation standards
- Prepare reports and documentation related to food and beverage operations
- Uphold the hotel's policies and procedures, including responsible alcohol service guidelines

**Required Skills include**:

- Proven experience as a Food and Beverage Supervisor or similar role in a hotel or upscale restaurant
- Exceptional leadership and interpersonal skills
- Strong knowledge of food and beverage operations and industry trends
- Excellent communication and customer service abilities
- Ability to work in a fast-paced environment and handle pressure gracefully
- Basic computer skills and familiarity with restaurant management software

Due to legal requirements of the role, applicants must be 18 or over.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking

Work Location: In person

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