Catering Colleague

4 weeks ago

Gretna Green, Dumfries and Galloway, United Kingdom Gretna Green Ltd Full time
**Catering Colleague

  • Part time & Full Time considered**
    Gretna Green Ltd


Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages.

Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.

We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.


We are currently looking for a Catering Colleague to provide an efficient and friendly front of house service to customers in the restaurant and bar areas, promoting Gretna Green's core values and ensuring the delivery of a high-quality service.


Main Responsibilities

  • To greet and serve customers efficiently and politely in an engaging manner
  • To take customers' orders and have a sound knowledge of the menu choices
  • To have sound knowledge of allergens and range of dietary requirements
  • To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meals
  • To set up tables in a timely and efficient manner
  • To clear and clean tables according to the guidelines
  • To receive payment from customers using the Till and Streamline for debit and credit cards
  • Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist
  • To comply with all company policies, procedures and legislation

Required Skills include:

  • Previous experience in the hotel trade, restaurant, or similar environment desired, but not essential as training will be provided
  • Ability to deliver consistent high level customer service especially under pressure
  • Outstanding customer care skills
  • Ability to work under pressure
  • Attention to detail
  • Excellent communication skills
  • Work well individually as well as in a team
  • Commercial awareness and drive for increasing sales through upselling food and beverage items

Benefits and Remuneration

Location:
Gretna Green - on site

Holidays:
Up to 30 days holiday per annum based on full-time - part-time colleagues calculated pro-rata

Rate of pay:
Colleagues rate of pay for 18 + is £12.00 per hour;
For year old colleagues the rate is over National Living Wage

Hours:
Part time or Full Time hours including weekends

Additional benefits

  • Exclusive colleague discounts in our hotels and retail outlets
  • An additional day off for your birthday
  • Free lunch provided
  • Pension
  • Training and development through our 'Great Place to Work' scheme

Job Types:
Full-time, Part-time, Temporary contract

Benefits:

  • Additional leave
  • Company pension
  • Discounted or free food
  • Employee discount
  • Onsite parking

Day range:

  • Monday to Friday
  • Weekend availability

Shift:

  • Day shift

Ability to commute/relocate:

  • Gretna Green, DG16 5EA: reliably commute or plan to relocate before starting work (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

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