Treatment Co-ordinator

Location

Hamilton, Scotland

Job overview

Proclaim Group have an excellent opportunity for a Treatment Co-ordinator to join our Resolve Health team. We are a national, award-winning provider of rehabilitation solutions for individuals who have been injured and/or are absent from work. This is a flexible working role, based in our office in Hamilton, Scotland.

Location

Hamilton, Scotland

Hours

35-37.5 hours per week

About us

Proclaim Group is a market-leading provider of rehabilitation services. We are recognised for our industry expertise and for our compassionate approach that places the wellbeing of our staff, service users and customers at the heart of everything we do.

Our company values are to ‘Excel, Inspire and Achieve with Integrity’. We are proud to live by these values and use them to direct our decision-making, service delivery and all interpersonal interactions.

We focus on quality and invest in our people; empowering them to excel in their roles and deliver an exceptional service. We are passionate about training and development and enhance the skills of our staff through our dedicated Training Academy and external training opportunities.

Proclaim Group prides itself on being a great place to work. In a recent staff survey we achieved an average score of 86.5% across all domains, including internal communication; understanding of strategy and direction; involvement in company growth and success; fostering a sharing culture; inspiring and supporting staff to do their best work; career progression opportunities and wellbeing support. We also care about the environment and are aiming to achieve ISO14001 accreditation.

About you

We are looking for a Treatment Co-ordinator to join our expanding team based in our Head Office in Hamilton. This position would ideally suit an individual who has worked as a personal assistant, medical or legal secretary and has experience of handling confidential information. Full training will be provided.

You will need to have excellent communication and interpersonal skills, be flexible, organised, able to work well under pressure and align with our company values.

**Desired qualities**:
Strong organisational and time management skills
Excellent communication and interpersonal skills
Ability to work well under pressure
A flexible and solution-focussed approach
Ability to meet and manage deadlines and adhere to service levels
Accuracy and attention to detail
Self-disciplined
Team player with a positive, “can-do” attitude
Willingness to support team members in other departments
A kind and empathetic approach
The role

This exciting role will give you the opportunity to improve the lives of our service users by helping to arrange the treatment they require to recover from their injuries.

In the role, you will be responsible for sourcing and arranging physiotherapy and psychological treatment, receiving and reviewing reports and liaison with insurers and solicitors. You will also be required to arrange specific diagnostic and hospital services.

**Duties include**:
Make and receive telephone calls, deal with queries as able and escalate to Clinical Business Manager when support is required.
Undertake case tasks, set next actions where appropriate and ensure tasks are followed through to completion whilst keeping all relevant parties informed.
Prioritise workload to manage tasks received in the Resolve inbox and ensure next actions are completed within SLA.
Contact service users by telephone to inform them of their treatment referral and complete DPA checks.
Research providers on the Proclaim Group network or confirm availability with external suppliers when arranging treatment.
Follow SLA/Escalation/Tier 2 Compliance procedures and take next actions to ensure these procedures are being followed for the relevant tasks.
Review treatment reports, request clarification or amendments from suppliers and escalate reports to Clinical Business Manager when a clinical review is required.
Attend team meetings on a monthly basis.
Cover holiday/sickness periods for other team members and upon their return provide them with a list of all actions that have been completed and are required by them.
The benefits

**Our comprehensive range of benefits includes**:
**Compensation**: Enjoy a well-structured compensation package which includes a competitive salary that recognises your skills and experience, pension scheme and company profit share.

**Incentives**: Our commitment to you is reinforced by our recruitment incentive scheme, demonstrating our appreciation for your exceptional work and loyalty.

**Work-life balance**: With 32 days of annual leave (inclusive of bank holidays) and the ability to work from home, you’ll be able to balance your professional and personal commitments.

**Flexible hours**: We offer flexible working opportunities, allowing you to shape a schedule that aligns with both your role’s demands and your personal preferences.

**Wellbeing**