Head of IT Delivery

6 months ago

Liverpool, United Kingdom Matalan Full time

**About Matalan**:
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.

We know as a team, we are stronger together - we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

**About the role**:
The Head of Delivery is accountable for leading the following IT disciplines: IT Portfolio and Project Management; IT Vendor Management; and IT Financial Management.

**Leadership**:

- Leadership and development of internal talent, ensuring we have the appropriate level of knowledge and skills across the team(s) and appropriate succession planning
- Leadership and performance management of contractors
- Leadership and performance management of the IT departments third party suppliers

**IT Portfolio and Project Management**
- Establish and maintain an accurate view of the IT delivery roadmap(s), aligning where appropriate with relevant internal stakeholders and third party suppliers
- Overseeing the continuous improvement of project management processes and practices
- Accountable for demand and capacity planning across the internal IT team and IT third parties in respect of project delivery; scaling the delivery team as appropriate
- Assure positive customer satisfaction through delivery of projects to the agreed cost, time, scope, quality and security constraints
- Ensuring that IT projects and IT workstreams are planned and tracked appropriately
- Establish regular, clear and consistent channels of communication at the appropriate levels within the organisation
- Overseeing the mitigation of key risks and issues across the IT Portfolio

**Vendor Management**:

- Establish IT vendor management governance
- Accountable for the contractual and commercial relationships with all third party vendors providing IT services into Matalan
- Oversee commercial and contractual negotiations including contract setup, renewals and terminations
- Accountable for defining and leading cost optimisation opportunities with third party services and products
- Measure and report on vendor management function performance

**IT Financials**:

- Accountable for the management of IT CAPEX and OPEX budgets
- Continuous re-forecasting of costs, mitigating any associated risks; invoice reconciliation; and payment disputes

**About You**:

- Leading multiple, complex, global IT projects concurrently
- Leading vendor management disciplines including suppliers with multi-million pound contracts
- Strong commercial and financial acumen
- Leadership of multi-disciplined teams with a blend of internal talent, contractors and third party suppliers
- Experience of both project and product based delivery is desirable

**Benefits**:
In addition to competitive salaries, we also offer the below core benefits:

- 20% staff discount, which increases with length of service
- Thrive Recognition Scheme
- Wellbeing support provided by the Retail Trust
- Life Assurance
- Retail Rewards platform offering discounts for other retailers
- Pension Scheme
- Access to a wide range of career development

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