Caretaker

2 days ago

Blackpool, United Kingdom Great Places Housing Group Full time

**Salary**: Circa £19,500

**Job Type**: Full Time, Permanent
**Location**: Lancashire Region

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Reporting to the Caretaking Supervisor the Caretaker's key responsibility, as an essential member of the team, is to maintain the cleanliness of the scheme to a high standard, in addition to carrying out daily and weekly Health & Safety checks to ensure all areas of the scheme are safe and secure environments for our customers.

**PURPOSE OF ROLE**:

- To work as part of a dedicated and flexible team, to manage older peoples' accommodation and ensure the successful running of the building
- To maintain the safety and security of customers, colleagues, visitors, contractors as well as the premise, and equipment.
- To report repairs identified within the communal areas of the building and monitor through to completion.

**KEY RESPONSIBILITIES**:

- To carry out cleaning duties of all internal and external communal, in line with H&S and COSHH guidance and regulations;
- To ensure that there is an adequate stock of cleaning materials or equipment;
- To carry out any Health and Safety building duties as directed by the Independent Living Manager and adhere to Great Place's Health and Safety procedures at all times;
- To take responsibility for reporting all minor and 'major' repairs; promptly.
- To keep accurate written records and logs during shift and follow recording procedures;
- To discuss with Independent Living Coordinator any concerns about customers living at the scheme;
- To ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures;
- Address, record and escalate customer feedback or complaints and compliments if necessary;
- Adhere to guidelines and workflows as required;
- To ensure ways of working are in line with the Independence and wellbeing framework and principles at all times.

**CORPORATE RESPONSIBILITIES**:

- To ensure the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places;
- To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and non-financial) are met;
- To promote Great Places to employers, sector bodies, and the local community, developing effective partnerships with employers, the funding agencies and other representative bodies;
- To observe all policies, procedures and relevant regulations; specifically to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy;
- To undertake appropriate training and staff development;
- To identify and develop individual contribution in the delivery of the Great Places competency framework.

**QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS**:

- Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards
- Qualified to minimum level 2 in English and Maths
- IT Qualification or evidence of IT and keyboard skills

**EXPERIENCE & SKILLS**:

- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
- H&S knowledge and a good understanding of health and safety issues.
- Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner.
- Experience of cleaning using different products and techniques, appropriate for the environment, and an understanding of the use of different cleaning chemicals and their associated COSHH regulations.
- Experience of dealing with the public in front line service delivery with a proven record of courteous and helpful service to members of the public.
- The ability to develop and project a positive image of Great Places through personal, written and verbal skills.
- Ability to carry out basic administration and able to use some IT systems / programmes.
- Experience of and an understanding of confidentiality within a community facility.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail.
- Good written and verbal communication.
- Effective liaison with staff/other stakeholders to give information/find information/resolve problems.

**PERSONAL ATTRIBUTES**:

- Ability to work as part of a team as well as on own initiative.
- Professional and value led with integrity, inclusivity and respect for diversity.
- Have a non judgemental approach and respectful of others
- An ability to work in uncertainty and maintain a positive approach.
- Motivation to work in a supported housing environment, and an ability to form personal and professional boundaries.
- Commitment to work in partnership with others for the benefit of Great Places.
- Physically fit enough to complete duties i.e, sweeping, mopping, hoovering etc.
- Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
- Willingness to work unsociable hours and Bank Holidays.

Ref: 135 024

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