Caretaker Working Supervisor

1 week ago

Blackpool, United Kingdom Great Places Housing Group Full time

**Salary**: £27,456

**Job Type**: Full Time
**Location**: Blackpool

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Covering Blackburn, Preston, Blackpool and Fleetwood.

**Why are you here?**

To maintain a high standard of cleanliness, safety and repair to our estates, blocks and schemes through the supervision of our Caretaker team. You will work within the Repairs team but also closely with colleagues across the Customer Services Directorate to ensure we offer attractive places to live and work for our customers and the wider community.

**What you'll be doing**
- Working collaboratively with colleagues in Customer Services Directorate to deliver estate based services in line with the Service Delivery Framework.
- Oversee the day to day management and supervision of Caretakers and ensure regular and good lines of communication with your team e.g. team meetings, Toolbox talks etc.
- To provide technical advice to the Caretakers as required and identify training needs, providing feedback to the Caretaker Manager about training and upskilling requirements.
- Assist with the allocation and monitoring of workloads via the PDAs and Axis, assisting Caretakers to plan and prioritise their workloads e.g. compiling and managing, cleaning schedules and scheme / estate visits, maintenance jobs.
- To be present on site with the Caretakers to ensure quality services are being delivered and to provide feedback or challenge as required.
- Deliver site or scheme inductions and training to new starts or visitors in accordance with company policy, Health and Safety and risk management.
- Ensure appropriate Health and Safety checks are carried out and risk assessments are in place, and communicate to Caretakers about their obligations around working safely to protect themselves and customers.

**What you'll need**
- Educated to a minimum level 2 in English and Maths.
- IOSH Management safely as a minimum (desirable).
- Cleaning and Support Services Skills Level 3 (desirable).
- Institute of Customer Service qualification, CIH qualification (desirable).
- Experience of working in a Caretaker / Cleaner role or similar role is desirable.
- Experience of working is a supervisory / lead role is desirable.
- Experience of implementing and maintaining a health and safety aware environment ensuring safe working practices and risk assessments are adhered to by all.
- Experience delivering training/ coaching and tool box talks
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
- Ability to effectively use Microsoft Office and other IT systems / programmes.
- Experience of basic repairs/ handy man duties within the following trades: Joinery, Plumbing, Plastering, Tiling, Electrical, Painting and Decorating.
- Full driving licence

**What we need from you**
- Ability to work as part of a team as well as autonomously.
- Ability to, and comfortable with, making decisions supported by knowledge and experience.
- Have a non-judgemental approach and respectful of others.
- Willingness to undertake training and to coach others.
- Possess a good team ethic and the ability to advise and assist others.
- Ability to provide assistance and guidance to customers.
- Professional and value led with integrity, inclusivity and respect for diversity.
- Have a non-judgemental approach and respectful of others

**What we give you in return for your hard work and commitment**
- Pension |DC Scheme (up to 10% contribution from both colleague and Great Places)
- WPA |Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
- The Market Place |high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
- Annual Leave |Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
- Savings Club | You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
- Sharing Greatness | Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
- Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

REF-208639

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