Apprentice Accounts Assistant

4 days ago

Cambridge, United Kingdom Encore Estate Management Full time

Are you looking to kick start your career whilst gaining a nationally and industry recognised qualification? Interested in Accounts & Finance? If so, then Encore has the role for you

We are looking for an Accounts Apprentice to join our Service Charge Arrears Team as an **Apprentice Service Charge Arrears**. We have a proven track record of developing people from Apprentice and obtaining their initial qualifications, right your way through the business.

Initially your apprenticeship will involve undertaking the industry standard AAT Level 2 & Level 3 qualifications. We will also support your progression to Level 4 & further (ACCA/CIMA/ACA) post apprenticeship, should you so wish.

This is an exciting opportunity for someone in the early stages of their career or looking for a change in career to gain a fully funded qualification whilst also receiving on the job training from our extremely experienced and supportive team.

The Service Charge Arrears Team is responsible for the effective support and assistance with Encore’s whole portfolio of Estates. This role forms a vital part of the team, and involves interaction with Leaseholders, Debt Collection Agencies and Estate Managers, as well as other colleagues within the client accounting function.

**Responsibilities** (You will be trained on how to do all of the below)
- Allocating all service charge receipts onto Qube correctly and on time
- Running the direct debit receipts routine and dealing with all correspondence
- Being first point of contact for telephone calls regarding leaseholder account queries
- Reconciling the clearing bank accounts
- Running the fortnightly arrears procedure and other monthly ad-hoc arrears routines
- Assisting with debt collection queries
- Assisting the client accounting team and other departments with day to day / adhoc duties

**Requirements**:

- Excellent time management and prioritisation skills
- Excellent numeracy and analytical skills
- Excellent communication and team work skills.
- Strong IT/Computer skills - Proficient in using all Microsoft programs and comfortable picking up new systems.
- GCSE's including Maths & English at Grade 4/C and above.

**What we offer**
- Fully funded AAT Level 2 & 3
- Further qualification support post apprenticeship
- 23 days holiday plus, your birthday and bank holidays.
- Cycle to Work Scheme
- Perkbox - Receive points each month redeemable for vouchers
- Pension
- Death in service
- Hybrid working available

Hours: 37.5 - Monday to Thursday 8:30-5pm & Friday 8:30-4:30pm

Please note the apprenticeship will require 1 day a week of study and 4 days a week working in our Cambridge office.

**About Encore**

The Encore Property Management Group specialises in the ongoing management of large residential developments, including the effective administration of +£35m of client service charge budgets. Based in Cambridge and with offices in London, Sandhurst, Peterborough and Nottingham, Encore works across East Anglia, London, the Home Counties, the South and East Midlands, and has plans for further growth. The Group also consists of separate Facilities Management and Legal businesses, employing over 400 people nationwide. Encore prides itself on a commitment to excellence and customer service.

**Job Types**: Full-time, Apprenticeship

**Salary**: £20,500.00 per year

**Benefits**:

- Company events
- Employee discount
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

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