Support & Engagement Officer

2 months ago

London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Support & Engagement Officer**
**Reference no: Lewisham 0007 2602 / 1**
**Pay rate £18.28 per hour PAYE**
**This opening assignment is for 5-6 months** To support the service areas within Public Realm by suggesting changes to current practices/procedures/policies identified through customer contact (casework, resident satisfaction surveys, and other correspondence). To assist in data entry to satisfy both the Council’s statutory responsibility and internal monitoring. To assist in community engagement initiatives as directed by the Senior Development Officer Key responsibilities:

- To provide efficient and organised support which is responsive to the needs of the department as identified by the Strategic Waste & Environment Manager, using appropriate information technology, including the Councils Customer Relations Management System and iCasework system.
- Respond to written and verbal enquiries from elected members, senior officers and residents. Draft responses to Council Questions and media enquiries, as directed.
- Undertake investigations into complaints made by elected members, residents and outside agencies. Recommend or take all actions necessary to satisfactorily resolve them.
- Identify any issues that need to be addressed or that may have a negative effect on the Council’s reputation.
- Identify issues through casework and resident engagement and liaise with the appropriate service team to achieve a realistic and deliverable outcome.
- Take payments over the telephone from customers paying for services within the commercial and customer services team (garden waste, markets, commercial waste)
- Draft correspondence, reports, publicity and other documents as required, to a high quality standard, ensuring a professional image for all services within the Environment Division.
- To maintain a number of management systems, including waste data flow and performance plus. To Input data onto appropriate databases to ensure the Council meets its statutory requirements.
- Assist on arranging and delivering community engagement events across the department to include, but not limited to educational establishments, voluntary and residents groups.
- Arrange team meetings, and other meetings as appropriate, including booking rooms, preparing agendas, undertaking minute-taking, circulating minutes and ensuring actions are followed-up

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:

- Literate and numerate, educated to GCSE standard
- Knowledge of Lewisham and its communities
- Knowledge of office management procedures and systems
- Understanding of the role and functions of local government
- Broad experience of ICT, including Microsoft Access, Excel, PowerPoint and Word to a high standard
- Experience of creating, managing and using excel databases
- Excellent organisational and planning skills
- Ability to work in a team and combine personal effectiveness with contributing to the delivery of the team

**by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.**
**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**_._**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: Lewisham 0007 2602 / 1**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer t

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