Mail Room Team Leader

3 days ago

Basingstoke, United Kingdom abrdn Full time

At abrdn, enabling our clients to be better investors drives everything we do.

Through the expertise, insight and innovation of our team, we aim to help clients create more ways for money to make an impact. We set our sights on giving them more confidence to achieve their goals, and more clarity about what they need next. And we focus on delivering outcomes that are more than just financial - by investing responsibly to build a better world.

The mail room supports our customer operations division as part of the Elevate team based in Basingstoke. The team is responsible for leading & providing document services support to internal and external customers, ensuring the customer journey is as smooth as possible. The team is made up of 5 operatives including the team leader.

**About the role**
The role holder will oversee, lead & support the mail room team to ensure timely & accurate delivery of all services.
- Opening, sorting & processing post to ensure that time critical work & SLAs are met. Managing post that the team are unfamiliar with.
- Collection of internal & external post. Paying in cheques to our bankers located in the town centre.
- Batching & scanning post in time order, pulling returns, ensuring returns of critical items are worked & sent back within SLA.
- Completing requests received from other teams, so they are able to complete their daily tasks.
- Fulfilling orders & ensuring there is sufficient up to date literature stock for operational teams.
- Managing purchase orders & invoices.
- Ensuring processes & controls are performed timely & accurately by the team, are documented, & regularly reviewed.
- Ensuring accurate daily & regular reporting is completed to timescales to meet regulatory & SLA timescales.
- Managing & supporting the mail room team. Authorising timesheets.
- Overseeing & delivering training as & when required to ensure staff are competent in role & there is sufficient resource to manage work.
- Investigating, escalating & resolving queries, errors or concerns impacting the mail room.
- Managing & rolling out regulatory or process changes that impact the mail room & internal/external customers.

**3. Skills and Experience**:

- Flexible working pattern (between 6am & 4pm)
- Excel & Word skills
- **Excellent communication skills, both written and verbal
***Our Benefits**:There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around, including 40 days annual leave, a 16% employer pension contribution, private healthcare and a range of flexible benefits including gym discounts, season ticket loans and access to an employee discount site amongst many others. You can read more about our benefits here.

**How we create value**:Our strategic drivers are the foundations from which we deliver for all our stake holders: High Impact Intelligence, Enduring Relationships, Connections without borders and Future fit. You can find out more about our values here.

**Our Inclusive Culture**:We are committed to exploring the possibilities of working smarter. This means we’d like to hear from you, whatever way you like to work.

**We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.**:

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