Customer Support Administrator

3 weeks ago


Nottingham, United Kingdom Elizabeth Michael Associates Full time

5w850- £22000 - £22000- Nottingham City Centre
- Other Customer Service Customer Service Advisor Customer Service
- Permanent Full Time

Following exceptional growth ,our client is looking to strengthen their success by appointing an experienced Customer Services Advisor into their Customer Services Team.

**Working Hours**:37.5 per week, Mon - Fri - OFFICE BASED

**£22,000 per annum**

**Nottingham City Centre**
- Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
- Input orders ensuring all information is accurate
- Make outbound calls as per the relevant call schedule
- Solve customer problems ensuring a full first-time resolution or escalation as appropriate
- Offer alternatives when products are out of stock or products are discontinued

**Skills and Qualifications**
- Customer service experience by phone
- Be able to work on own initiative to deliver business objectives
- Proficient in Microsoft office suite - essential



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