IT Support Technician
3 weeks ago
**Role**: IT Support Technician
**Salary**: £22,500 + 5-10% Bonus
**Benefits**: Pension, PMI, Income Protection and Life Insurance
**Location**: Mansfield, Nottinghamshire (Hybrid - must be a commutable distance to Mansfield.
Are you a confident, well-spoken individual looking for a new opportunity within the world of IT? If you have excellent phone manner, this could be the role for you
**Responsibilities**:
- Logging fault calls into a call management system
- Perform initial diagnosis and where possible resolve basic issues
- Triaging and escalating calls to technical teams for more in-depth diagnosis and resolution in line with agreed service levels
- From time to time, you may be expected to provide onsite support for new projects and installations.
**Desirable**:
- SQL Querying
- Dragon Voice Recognition
- Linux Operating Systems
- Knowledge of ITIL service management protocols
- IT Help Desk / IT Service Desk / Technical Support / Administration
**Search Terms**: First Line Support, 1st Line Support, Second Line Support, 2nd Line Support, IT Support Technician,Technical Support, IT Engineer, Onsite Engineer, Helpdesk Technician, Helpdesk Support, Desktop Support, SQL Querying, DragonVoice Recognition, Linux Operating Systems, ITIL, IT Help Desk, IT Service Desk.
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