Supervisor - Motor Injury - Nationwide

8 months ago

Wales, United Kingdom DAC Beachcroft Full time

Job Introduction DAC Beachcroft is looking to appoint a Supervisor to join our National Motor Injury team. The Motor Injury team deals with a variety of motor claims including Pre litigation, MOJ, Infant Approvals, OIC, Small, Fast and Multi Track.

Alongside supervision duties you will run a reduced caseload of your own and/or provide support to senior lawyers within Motor Injury on complex injury matters.

Through effective supervision and support of lawyers, to be accountable & responsible for the following:

- Technical supervision of claims
- All interim and performance reviews, including probation reviews
- Absence management
- Cascading and communicating information
- Motivating and engaging the team, as well as overseeing their well-being
- Ensuring files are run pro-actively and effectively to conclusion by the relevant lawyer, with appropriate SLA and deadlines met
- Ensuring that lawyers carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
- Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual to ensure effective handling
- Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
- Handle a caseload of pre-litigated & litigated injury claims and achieve measures.
- Maintain an awareness of the firm's strategies and plans.
- Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.
- You will be required to handle confidential information in line with the firm's data security protocols.

**Who you are**
- Have demonstrable experience of handling a caseload which includes; personal injury, credit hire or similar case types.
- A high level of personal compliance with client SLAs, protocols and KPIs
- Good people management skills including the ability to motivate, coach and mentor team members at all levels
- IT skills - Be IT literate with a good working knowledge of Excel and Word.
- Prioritisation & Organisation skills - A strong ability to organise their own time, identify priority tasks and know when to ask for help.
- Analytical skills - The ability to critically look at factual evidence, identify what is not right/out of the ordinary.
- Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it.
- Interpersonal skills - The ability to get on with a team, speak to a customer on the phone and meet a client.
- Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback. In addition the ability to be resilient and manage own caseload with competing demands of the team.
- Be a positive and approachable role model
- Aptitude to learn - The ability to retain knowledge and put into play new skills.
- Good oral and written communication skills
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

**About DAC Beachcroft**

**What you need to know about applying

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