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Account Coordinator Oes

4 months ago

Warwickshire, United Kingdom Plus One Full time

Our client is a pioneering and globally recognised automotive technology and aftermarket business based in Warwick. Due to continued growth, they are now looking to acquire the services of an experienced Account Coordinator to join their team on a 12-monthfixed-term contract. The purpose of this role is to manage operational liaison with customers for issues related to logistics, including orders, shipments, returns, and freight, as well as provide information to customers and the internal team related to theseareas.

**Main Responsibilities**:

- To be the operational customer liaison for customers' issues related to orders, shipments, product availability, and reverse logistics.
- Ensure accurate order load, verify EDI orders are received and processed as expected, and that all orders adhere to Legal requirements.
- Support in identifying pricing and credit issues, and following up for resolutions.
- Manage shipment preparation and liaise with the warehouse for the picking, packing, and dispatch of goods to customers, ensuring compliance with customer and legal requirements.
- Coordinate the processing of goods returns and stock cleanse requests, ensuring appropriate approvals.
- Ensure electronic messaging is processed correctly (interfaces to warehouse, messages to/from Customers) related to customer's orders/dispatches/billing.
- Support sales forecasting process, with information related to orders and shipments.
- Manage and report customer complaints and ensure timely feedback and resolution.
- Analyse customer availability, route cause, and coordinate action plans to resolve issues.
- Provide product information to customers.
- Manage the issuing of long-term supplier declarations, in line with legal & corporate policy.

**Key Skills and Experience**:

- Previous Customer Service, Supply Chain, and/or Logistics experience is essential.
- Must be highly numerate and computer literate with a working knowledge of SAP/EDI desirable and Excel essential.
- Strong interpersonal skills with the ability to lead and collaborate with other functions and other territories.
- Demonstrates self-motivation and drive, with strong logic, problem-solving and organisational skills.
- Demonstrates the ability to hit deadlines and manage competing priorities across functions.
- Experience within the Automotive Industry, preferably within Aftermarket business processes is preferred but not essential.
- A second language, German or French, is desirable but not essential.

**Additional Information**:

- This is a full-time permanent role initially on a 12-month fixed term contract, working Monday to Friday 8.30 am - 4.30 pm, with hybrid working available (2 days a week in the office and 3 days working from home once training is completed).
- 25 days holiday plus Bank Holidays
- 8% employee incentive plan bonus
- Cash Back Healthcare plan including Employee Assistance Program
- Enhanced pension scheme, the company will match and add 6%.