Claims Advisor

**About us**

**We are a leading **accident repair centre** **offering an extensive range of vehicle repairs, as well as vehicle recovery and replacement vehicle services. We offer our customers a one-stop accident repair service, handling all aspects of the process from vehicle recovery to insurance claims to the repair itself.**

Our work environment includes:

- Modern office setting
- Growth opportunities

Main Responsibilities:

- Case management, ensuring each case is progressed in line with department processes.
- Liaising with customers, clients and insurers regarding a range of queries in a professional and timely manner.
- Dealing with internal and external queries.
- Ensuring first time resolution by displaying a thorough knowledge of all processes and understanding the needs of the customer.
- Achieving individual and team targets including call quality measures, efficiency and attendance.

**Job Types**: Full-time, Temp to perm

**Salary**: £10.00-£11.00 per hour

**Benefits**:

- Company pension
- Employee mentoring programme
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Halesowen: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person