Colleague Service Advisor

3 weeks ago

Isleworth, United Kingdom Westfield Health Full time

**Job title**: Colleague Service Advisor
**Location**: West London
**Opportunity**: Full Time, Fixed Term (6 months)
**Salary**: £25,000 per annum
**Closing date**: 30th January 2023

**About the role**

The role of Colleague Service Advisor is central to providing our customers with a caring and proactive support service. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers.

The Colleague Service Advisor will work within the Reception Team to provide support in the delivery of the internal wellbeing strategy for Westfield Health.

Employees have access to a large, fully equipped Active Space alongside 3 dedicated studios offering a comprehensive group training programme, hair & beauty salon as well as wider fully integrated employee wellbeing programme.

The role would be Monday - Friday with varied shift patterns and is based at one of our large Corporate locations in West London.

**Main Duties and Responsibilities**
- Provide up to date information about our products and services across all service lines; hair & beauty and fitness
- Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
- Form an integral part of the ‘Customer Journey’ and will strive to continually review and improve where possible.
- Management of diaries and customer appointments.
- Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
- Working closely with all departments and team members to ensure consistency and professional delivery of services.
- Retain customers through promoting the benefits of our products
- Supporting customers with queries and helping them to register for our online services

**Skills and Values**

We are looking for people to join our team who have the right level of experience and skills working in a corporate environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

**Education and Qualifications**

Required:

- GCSE’s or equivalent

Desired:

- First Aid at work

**Experience**

Required:

- Previous customer service experience

Desired:

- Experience working within a hair & beauty salon and/or Fitness Centre

**Skills**

Required:

- Strong, clear and effective communication skills so you exceed customer expectations
- A genuine interest in helping people
- Flexible and adaptable, open to change and new ways of working, with a positive can-do attitude
- PC literate and capable of operating new systems with confidence and accuracy, competent in using Microsoft Office Suite
- A proactive approach to your own development

Desired:

- Use of a CRM based software system (Virtuagym, Iris etc)

**The Westfield Way**

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation

Our co-created Values reflect the ‘way we do things around here’. The Colleague Service Advisor will be expected to demonstrate these values in all aspects of their role.
- We care
- We’re in it together
- We are explorers
- We own it

To find out more about what makes up each of our Values, please see our website.

**Benefits**
- 20 days annual leave plus Bank Holidays
- Health Cash Plan
- Private Health Insurance
- Company sick pay scheme after 6 months
- NEST pension

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us ‐and happy colleagues makes happy customers; it’s a win‐win

Take advantage of our all‐inclusive internal wellbeing experience. We offer all colleagues free access to a number of wellbeing webinars and content.

**Are you interested?**

**Job Types**: Full-time, Fixed term contract

**Salary**: £25,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location

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