Senior Customer Service Advisor

3 months ago


Glasgow, United Kingdom Red Recruitment Full time

Red Recruitment is recruiting Senior Customer Service Advisors to join a global digital business services company in Glasgow. This position will require you to investigate, manage and find the resolution of a customer's complaint as well as to ensure it is in line with the Financial Conduct Authority process. This role is full-time and the salary is £25,000 per annum.

**Package for a Senior Customer Service Advisor**:

- ** Salary**: £25,000 per year
- ** Hours**: Monday - Friday, 40 hours per week
- ** Contract** **Type**: Permanent
- ** Location**: Glasgow

**Key Responsibilities of a Senior Customer Service Advisor**:

- Managing, investigating and progressing multiple complaints through to resolution
- Investigating the root cause of a complaint and gathering information from relevant teams
- Demonstrating knowledge and awareness of compliance requirements
- Maintaining and developing own technical knowledge and expertise
- Communicating confidently with an empathetic approach whilst adhering to company policy and procedures

**Key Skills and Experience of a Senior Customer Service Advisor**:

- Minimum 2 years' experience of complaint handling within a Financial Services organisation
- Excellent telephone manner, with the ability to build rapport
- Able to manage assigned workloads confidently
- Good IT skills are required
- Advanced relationship-building and stakeholder management skills are essential

Red Recruitment (Agency)


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