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Quality Assurance Officer

7 months ago

Brierley Hill, United Kingdom Commercial Express Full time

Conduct Quality Assurance Audits within our Underwriting Services Department to monitor adherence to underwriting guidelines and licence authorities.

Conduct Quality Assurance Audits within other departments to assess service quality and adherence to internal processes.

Analyse the compliance standards being achieved by conducting Quality Assurance Audits and provide ongoing assurance of adherence to regulatory requirements.

Proactively identify areas for improvement where required and work with the business to implement remedial actions.

**Job Requirements**:

- Good knowledge of FCA Rules and Regulations
- A proactive ‘can do’ and flexible attitude. Be able to recognise priorities a short notice
- An excellent standard of literacy, numeracy and attention to detail
- Self-Motivated and good organisational skills. Able to manage own workload and deliver against deadlines with mínimal supervision
- Ability to work independently and confidentially
- Good analytical and problem solving skills
- Strong communication skills, both verbal and written, and ability to communicate at all levels
- Ability to build successful relationships with all stakeholders
- Champions the compliance culture and acts as a role model
- Takes responsibility for own development
- Good judgement and listening skills
- Ability to innovate and improve working processes

**Company Information**:
At Commercial Express, we are committed to actively seeking and hiring the best people That's because people are at the forefront of our Company, and at the heart of everything we do

We have a fantastic opportunity for a Quality Assurance Officer to join our MGA Business.

We are a successful and dynamic Managing General Agent. We ‘hold the pen‘ of our insurer partners, meaning we can underwrite the products / schemes for them.

We then sell these products through our online trading platform through our network of 650 broker partners across the UK.

If you are enthusiastic, passionate and enjoy being part of a first-class team, then this could be the role you have been waiting for.

**Benefits & Compensation**:

- Salary £30,000 - £35,000 depending on experience.
- Workplace Pension Scheme offering you flexibility of upto 16%.
- Minimum of 27 days holiday plus bank holidays.
- 1 Paid Volunteer Day per year.
- Hybrid Working - Flexibility to work from home combined with a number of days per week in our office on The Waterfront in Brierley Hill. Providing a fantastic work environment to drive our commitment to learning and development, innovation, and collaboration.
- Health Cash Plan and Virtual GP Services.
- Trained Mental Health First Aiders and access to 24/7 Employee Assistance Programme, offering a range of health and wellbeing, financial and counselling services.
- Professional Membership Status - as part of holding CII Chartered Insurance Underwriting Agent Status we offer a variety of funding options to support our people in achieving industry standard qualifications.
- Employee recognition awards and annual employee awards.
- Staff social events throughout the year, including Summer and Christmas parties.
- Long Service awards.
- Free onsite parking.
- Matched funding for charities.
- Death in Service benefit.

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Paid volunteer time
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Brierley Hill