Quality Assurance Team Leader

3 days ago


Burgess Hill, United Kingdom Claims Recruitment Services Full time

**Quality Assurance Team Leader**

**Burgess Hill**

**£30,000 to £35,000 + Benefits**

We are currently recruiting for a Quality Assurance Team Leader to join our client's expanding team, based near Burgess Hill.

Reporting into the Quality Assurance Manager, the key purpose of this role is to motivate and provide direction to the Quality Assurance Coordinators, ensuring that the team follow all necessary procedures, and helping to create an environment of professionalismand mutual support amongst your colleagues.

This role would suit a Claims Team Leader that is looking to progress into a Quality Assurance focused role.

Flexible working options are also on offer with this role.

**Key Responsibilities**
- Day to day management of the QA department through effective resource planning and efficient delivery of the QA service to the business.
- Ensuring that the team maintain accurate, appropriate and consistent records of all their tasks, carrying out regular checks to validate and enhance existing controls.
- Ensuring all required internal and external (supplier) audits are completed within agreed SLAs, and that management are provided with agreed action plans.
- Providing technical support to the QA team and all other departments.
- Supporting risk mitigation and management control frameworks, highlighting any regulatory breaches to the QA Manager.
- Conducting regular calibration sessions with QA Coordinators, in accordance with set objectives.
- Mentoring and providing clear direction to QA Coordinators, conducting regular performance reviews and annual appraisals.
- Dealing with all employee matters, including monitoring absence, supporting the disciplinary process, resolving employee issues with support from the QA Manager and HR as required.
- Documenting processes and procedures for the team and proactively identify improvements to these, actively promoting Continuous Improvement and encouraging the team to raise bugs.
- Supporting relationship management with key suppliers and attending visits when required.

**Key Requirements**
- Experience of working within a Claims Team Leader role, supporting and supervising a team, preferably within the Motor Insurance and/or financial services industries.
- Quality Assurance experience is preferred, but not essential.
- A sound knowledge of Insurance Products and Personal Lines Insurance.
- Exposure to a Financial Services regulated environment, with knowledge of FCA requirements.
- Excellent negotiation and communication skills, both verbal and written, including strong customer service skills.

**Keywords**:Quality Assurance; QA; Quality Assurance Team Leader; Quality Assurance Manager; QA Team Leader; QA Manager; Motor Insurance; Motor Claims


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