Team Leader

7 months ago

London, United Kingdom WHSmith Full time

**Team Leader - WHSmith - Selfridges, Oxford Street**

Contract Type: Permanent

Working hours: 39hrs, 5 days a week, working every other weekend.

Due to an internal promotion, we have a vacancy for a Team Leader. We're looking for an individual to inspire the team to deliver exceptional customer service, someone passionate about Books & Magazines and used to working to Key Performance Indicators. You will be driving sales and supporting the Store Manager with the day to day operation of the store to maximise profit.

**The Accountabilities**
- Creating a customer service led culture which is always striving to improve performance
- Ensuring all staff deliver a professional, friendly service to all customers, with all customers being consistently acknowledged.
- Play an active role on the shop floor with the team
- Work with the management team to maximise opportunities to drive sales and increase footfall
- Working with the management team to ensure store is fully compliant with pricing, promotions, legislation and landlord agreements
- Meeting high standards of display and visual merchandising, helping customers find what they're looking for easily.
- Drive the team to achieve both individual and store targets including sales, shrink, waste, cash loss and payroll costs
- Recruit, motivate & train the team to deliver individual and store targets, including average transaction value and add on sales
- Performance management of the team
- Deliver a legal, safe and secure workplace
- Deputise for Store Manager in their absence

**The Requirements**
- Previous experience of working in a customer focused retail environment
- Previous experience of leading and motivating a team
- Proven experience of working to and achieving challenging Key Performance Indicators
- Flexibility towards working hours
- Strong communication skills.

**How we reward our teams**:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

**About us**:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys.

For most of the last 230 years, books have played an integral part in the history of WHSmith. We’ve been there to see the likes of Jane Austen, Charles Dickens, the Bronte sisters and Leo Tolstoy make their mark on literature, and we continue to be enthralled and surprised by writers of the 21st century such as J. K. Rowling, Kate Atkinson, Richard Osman and Stephen King.

That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.

**TO PROCEED TO INTERVIEW, PLEASE ENSURE A COVER LETTER IS INCLUDED WITH ALL APPLICATIONS.**

**Format of Business**
- Workplace

**Shift Pattern**
- Flexible - Including nights

**Position Type**
- Permanent

**Hours / Week**
- 39

**Full Time / Part Time**
- Full Time

**Salary Up To**
- £24,944.00

**County**
- Central London

**Country**
- UK

**Post Code**
- W1A 1AB

**Function / Region**
- London - Mainline

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