Accounts Assistant

5 months ago

Bournemouth, United Kingdom Crisis24 Full time

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Who We Are Looking For

We are looking for someone who can take ownership of our customer invoicing and cash collection based from our Bournemouth office with an element of remote working.

What You Will Work On

**Invoicing and Billing**:

- Generate and distribute accurate invoices for expenses and labour to customers in a timely manner.
- Ensure invoices are in compliance with company policies, local taxes and client agreements.
- Follow up on overdue payments to facilitate collections.
- Record customer payments onto the finance system.

**Customer Communication**:

- Monitor the finance teams shared mailbox.
- Serve as the primary point of contact for customer enquiries related to billing and invoicing.
- Address customer queries and resolve billing discrepancies in a professional and timely manner.
- Build and maintain positive relationships with customers to facilitate smooth payment processes.

**Other tasks**:

- Accounts Payableassisting with Processing invoices, verifying expenses, and ensuring timely payments to vendors and suppliers.
- Assisting with Audits: Providing support during our yearly audit by gathering documentation and answering inquiries.
- Other Adhoc Tasksassisting with any other adhoc tasks that may be required.

Who You Will Work With

You will work closely with our operation teams to ensure that you are able to accurately create the company’s customer invoices. You will also work closely with other members of the finance team assisting with adhoc duties as required.

What You Will Bring

We are looking for someone who has excellent customer service skills, a high level of attention to detail and excellent organizational skills.

It is essential that you have worked in an office based role previously.
We require someone who has strong communication skills - Effective communication in this role is necessary for interacting with clients, customers, and internal stakeholders. This position will be interacting with people in several different countries and time zones where English may not be people’s first language.
It is an advantage but not necessary if you have worked in finance previously.
It is an advantage but not necessary if you have used Salesforce previously.
As a global company business proficiency in Spanish, German or French would be an advantage but this is not necessary.

**Benefits**:

- The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours).
- Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary.
- Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company.
- A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year.
- Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date:

- We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%.
- You will be entitled to opt out should you wish.

Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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