Optical Customer Service
3 weeks ago
Join our Customer Services Team helping to run a busy office at a fast growing optical lens company.
**Working hours**: Monday to Friday 9.00am to 5.30pm
**Location**: Centurion Centre, Castlegate Business Park, Old Sarum, Salisbury, Wiltshire
**Company Overview**
Deepcove Optical is the UK distributor for prestigious independent Swiss lens manufacturer Optiswiss, as well as offering our own Deepcove lens range.
**Opportunity to join the team**
We are looking to add an energetic and hands-on customer service executive at our HQ to manage daily ordering & questions from our store customers. You will help independent optical stores with their lens ordering and selection, that includes helping them select the right lenses for their patient, chasing orders already in production to managing the glazing process.
Our business hours are Monday to Friday, so this position does NOT involve weekend working.
This role would suit an existing Dispensing Optician that is returning to work and or looking to broaden their experience but also has limitations on the hours they can work due to other commitments.
**Mains Tasks will include**
- Collating and processing daily lens orders to our customers
- Providing technical information and product advice to Opticians
- To supply advice on the dispensing of glasses to resolve queries from practices
- To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
- Placing and managing lens orders
- Manage the dispatch process and ensure lens orders are shipped on time
- Co-ordinate with the glazing department on all local jobs to ensure a fast turnaround and accurate tracking.
- Stock control
- General office administration and data input.
**Key Attributes / Desired Skill and Qualities**
We are looking for an energetic person who is prepared to handle a number of activities for our small but rapidly growing business.
**Key Attributes**
- Optical dispensing experience
- Flexible and adaptable - willing to do what is necessary and go the ‘extra mile’ for clients and patients
- Excellent communication skills both written and verbal
- Computer literate and willing to learn in-house systems
- Excellent attention to detail, adaptability, team work and professional judgement
- This is a great opportunity to progress and develop further skills. A competitive salary is offered depending on experience.
**Salary**: Competitive salary
Application Questions
- How many years of optical experience do you have?
**Job Types**: Part-time, Permanent
Part-time hours: 37.5 per week
**Salary**: £10.00-£17.00 per hour
**Benefits**:
- Casual dress
- Company pension
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
COVID-19 considerations:
we clean down the office daily, no masks are required at the office
Ability to commute/relocate:
- Salisbury: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Optical: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Expected start date: 01/09/2023
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