Graduate Intern: Learning and Engagement

4 weeks ago

Durham, United Kingdom Durham University Full time

**Graduate Intern: Learning and Engagement**
**(**
**Job Number**:
**23000727**
**)**

Library

SPOT: - £20,578 per annum

Fixed Term - Full Time

**Contract Duration***: Until 31 August 2024

**Contracted Hours per Week***: 35

**Working Arrangements***: To be agreed locally by Department

**Closing Date***: 11-Jun-2023, 5:59:00 PM

**Disclosure and Barring Service Requirement**

**The Role Purpose and Activities**

The intern will undertake a range of activities, delivering services to customers and gaining experience including some of the following:

- Providing direct user engagement with a range of visitors with differing needs and access requirements.
- Providing support where necessary to the development and planning of engagement programmes.
- Providing advice and responding to enquiries from users, including students, academics and wider public research communities, on the services and collections available, in cooperation with senior colleagues.
- Participating in short-term working groups and project work.
- Contributing to communications, social media activity, user-experience-related work, and user engagement.
- Administrative activities in support of work areas described above.

They will also actively engage in staff development activities, including formal training sessions, reflection, and self-directed learning, to develop skills and knowledge appropriate to the role and context of the internship.

**Interviews to be held on 6th July 2023.**

**Specific role requirements**

The intern role is fixed term to 31 August 2024 attracting a salary of £20,578 per annum pro rata (+ cost of living increase), plus 27 days holiday pro rata and excellent benefits.

This is a full-time post, working 35 hours per week.

The work pattern of the role may include weekend, evening, and bank holiday work as business demands.

**The Department**

In January 1833 Bishop William van Mildert donated 160 volumes to found the University Library, located on Palace Green and in the same year Durham’s first university museum opened to the public. Today the University Library and Collections offers spaces, collections, expertise, and services supporting education, research, the wider student experience and cultural and educational outreach. Collections and services operate across a wide estate of libraries, archives, museums, galleries, and exhibition spaces, including the UNESCO World Heritage Site on Palace Green. Our nationally and internationally recognised collections span early books, archives and manuscripts, museum objects and art, print and electronic materials and include a repository of digitised materials, research outputs and research data. Our users encompass anyone engaging with our collections, services, and facilities in person or remotely, this includes university staff, researchers from around the globe, students in higher education from Durham and other universities, school pupils and teachers, Durham’s local residents and tourists.

We are an ambitious and developing team with a focus on providing the best experience for our students, researchers, and the wider community. We are valued partners working with students, professional services and academics across the University, and professionals and organisations regionally, nationally, and internationally.

The University Library and Collections is made up of six sections: Collections; Customer Services; Education, Learning and Engagement; Research and Systems; Museums, Galleries and Exhibitions; and Finance and Administration. Staff work flexibly between the sections, seven enabled by cross-cutting groups, Collections, Education, Engagement, User Experience, Operations, Research, Staff Development and a Programme and Project Steering Group.

We have **four intern positions** available across University Library and Collections, please see the following job positions if you are interested;

Graduate Intern (Customer Services): 23000728

Graduate Intern (Archaeology and BioScience Collections within Museums, Galleries and Exhibitions): 23000729

Graduate Intern (Art): 23000732

**How to apply**

**What you are required to submit**
- A CV.
- A document providing supporting evidence of how you meet the essential and desirable criteria (preferably in a grid format using the different criteria as headings).

**Person specification - skills, knowledge, qualifications and experience required**

**Essential Criteria**
- Excellent oral and written communication skills, including an ability to communicate your knowledge, enthusiasm, and interest to others.
- Educated to degree level (or equivalent).
- Evidence of commitment personal development to improve skills and knowledge.
- Evidence of good team working and problem-solving skills.
- Evidence of a customer focussed approach to ensure the delivery of high-quality services.
- Ability to manage time to meet deadlines.
- Genuine and demonstrable interest in pursuing a career in libraries or the museums an

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