Receptionist/ Administrator

6 months ago

Marlborough, United Kingdom Burbage Surgery Full time

**Permanent part-time Receptionist/Administrator**

Around 18 hours per week, negotiable. Salary dependent on experience

We are looking for an enthusiastic new team member to join our small but very busy GP Dispensing Practice in Burbage, near Marlborough, Wiltshire. We are part of the East Kennet Primary Care Network and work closely with the other local surgeries to deliver excellent patient care.

We are a small friendly Surgery with 5 GPs, 2 Practice Nurses, and a team of Dispensers and Admin/Reception Staff. We are highly regarded and valued by our 4000+ patients and are very proud of our well-deserved reputation.

Previous experience in administration, reception or in the NHS would be an advantage. You will need to be a quick learner, able to pick up new skills and adapt, as we are working in an ever-changing environment. Good IT skills are essential along with the ability to multi-task. Full training will be given.

You will need to be aware of the importance of confidentiality and be able to deal with sensitive situations. Most importantly you will need to be able to work well within a small team and have an understanding and professional manner when dealing with our patients.

You should also be flexible and prepared to work additional hours when necessary to cover holidays and sickness.

Main duties of the job include
- Opening and closing of the surgery as part of the rota.
- Give out repeat and acute prescriptions to patients or their representatives.
- Assist patients with face to face enquiries and follow up as necessary.
- Answer incoming telephone calls, booking appointments as necessary and actioning any queries from those calls.
- Sorting and scanning incoming clinical post and forwarding to the GPs or others such as clinical pharmacist etc.
- Extracting all information from clinical letters that needs coding and adding to notes
- To ensure all tasks are dealt with and escalated if necessary.

We look forward to hearing from you

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