Account Manager
3 days ago
We have an exciting opportunity for an Account Manager to join our client, an expanding accounting software organisation in Aylesbury. Having realised considerable achievements, the company is on a journey of growth, so this is a great time to join.
This position is open for someone who gets a genuine buzz from driving new business, building business relationships and providing excellent customer service to our existing customers.
The role would suit either an experienced individual or someone with entry-level skills who is looking to grow into a Development role and you'll be supported with ongoing training.
**Responsibilities**:
- Be the point of contact for existing customers for non-technical issues
- Maintain and optimise the relationship ensuring customer satisfaction while exploring and identifying up-selling opportunities
- Manage customer communication for ad-hoc projects and new developments
- Main contact for customers wanting more information or to order additional products or services and the subsequent quotations, order confirmations and sales processes
- Engage with decision-makers throughout the Sales process
- Maintain the business pipeline for past/present/future opportunities and ensure CRM is up to date
- Provide presentations and proposals
- Manage initial communications and administration regarding software upgrades
- Keep abreast of product developments and changes that affect customers
- Liaise with relevant colleagues & suppliers to resolve customer issues
- Complete regular customer care calls to our existing clients and identify any outstanding needs
- Monitor and maintain our monthly subscription renewals
Skills required
- You will need to have a sales background with basic knowledge or experience of standard Accounting practices
- Excellent interpersonal skills at all levels with the ability to work alone or within a team
- Be proactive, inquisitive, quick to learn, well organised and able to multi-task with attention to detail
- Drive and desire to succeed in order to reach company and personal goals
- Excellent Customer Service and relationship-building skills
Desirables
- Knowledge of website content maintenance
- Search engine optimization practices
**Benefits**:
- 23 days holiday plus 8 bank holidays
- Car allowance or help with public transport costs
- Pension scheme
- Free car parking
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