Bureau and Validation Team Lead

3 weeks ago

Bristol, United Kingdom Optimised Full time

Were looking for an experienced and proactive **Bureau and Validation Team Lead** to join our national team at Optimised, where we can work together to deliver innovative solutions that help businesses make the two degrees of change.

**About the role**

As one of three sub-teams in Bureau & Recharging (within the Manages Services Division) the Bureau and Validation team performs key outsourced functions for our clients focused on delivering financial control and ongoing savings.

As the Bureau and Validation Lead, you are responsible for delivering our Bureau and Invoice Validation services for our clients across all sectors, overseeing the end to end process from invoice validation to batches, query resolution, ERP reporting, and budget development. This role is responsible for talent development, processes and workflows as well as leading large engagements to deliver a professional, efficient and quality experience to our clients.

Reporting to the Head of Bureau, you have responsibility for a team Energy and Carbon Analysts

**What is it like to work with us**:
We strongly believe that our success depends on its culture and recognise that its our people who are our greatest asset. We ensure our employees have the opportunity to work in a unique environment that is fun and down-to-earth, while having the support to perform to the best of their ability. We make sure we celebrate our milestones and regularly collaborate. On top of any localised events, we ensure our entire company can come together; to celebrate at our annual conference and after party.

**What youll actually do**
- Oversee the delivery of all client engagements assigned to the Bureau and Validation
- Monitor client deliverables on a day-to-day basis, ensuring all timelines are achieved
- Serve as client facing main point of contact where senior delivery expertise is required, presenting to internal and external stakeholders as required
- Implement and continuously improve processes for standardising service delivery from mobilisation through the full client journey with Optimised
- Ensure that engagement margins, team utilisation and recovered rates are monitored effectively and optimised where possible
- Ensure that tickets are responded to efficiently and within our client service SLAs
- Oversee controls around scope creep and risk management (including particularly batch issuing, management of debt/disconnection threats, and general data health)
- Oversight of quality assurance standards, robust processes and systems within your team
- Provide technical guidance to the team and clients in relation to industry knowledge, spanning all commodity and non commodity charges across electricity, gas and water.
- Take the lead, along with Procurement in managing supplier relationships to enable efficient query resolution
- Oversee key bureau process including Change of Tenancies, Site Works (New Connections, Disconnections), Meter Readings, Debt Notices.
- Oversee the Bureau budgeting and reporting suite, being the first port of call for internal and external queries.
- Analyse resource needs based on client engagement requirements and develop resource plans
- Manage and support recruitment, on-boarding, career planning, training and developing your team, including mentoring new and less experienced members
- Lead, develop and manage the people within your team, including probation reviews, 1:1s, appraisals and underperformance in line with company expectations and through early intervention, ensuring you seek and give feedback on what works and what does not and realignment

**What youll need**
- At least 5 years of professional experience either performing Bureau or Recharging activities within the Industrial & Commercial utilities market
- In-depth Knowledge of UK utilities industry including the regulatory environment, utility providers and billing methodologies
- Experience managing small teams to deliver excellent client service, through mentorship and development
- Excellent knowledge of Microsoft Office products, particularly Excel
- Excellent organisation skills with ability to prioritise and manage high workloads
- Eligibility to work in the UK

**About you**
- Proactive and supportive attitude that brings drive, energy and passion to the role and our company purpose
- Flexible, positive and committed manager, who works to high standards
- Promotes a culture of inclusivity
- Self-motivated and able to operate with a high degree of autonomy or part of a team
- Passionate about social or environmental issues with a mission-driven mindset

**About us**

Optimised deliver quantifiable business outcomes to commercial businesses through a comprehensive suite of energy, renewables and sustainability services and technologies while driving a net zero carbon agenda.

With a combined team of highly trained professionals, Optimised operates from six office locations including Ashby, Blackpool, Bristol, Gloucester, and Sittingbourne; providing na

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