Receptionist

6 days ago

Reading, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;**
- **12 months fixed term contract**:

- **Full time - Corporate Receptionist / Administrator**:

- **Monday to Friday - 40 hours per week**:

- **Salary £24000 Per Annum**:

- **Location - Thales, 350 Longwater Avenue, Green Park Business Park, Reading, RG2 6GF**

**Main duties**
- To focus your attention on the whole guest experience coupling a 5 star service ethic with knowledge of the client business, structure, vision and principles, professionally operating the front desk reception and switchboard, delivering exceptional guest relations and customer services standards.
- To ensure you meet all business needs and that both Mitie's and the Client's reputations are enhanced through your delivery of professional standards and great service.
- Build rapport with varied service streams to gain One Team attitude.
- To build professional relationships with key clients and guests to develop knowledge of personal requirements
- To undertake daily floor walks to include meeting rooms, print areas and breakout areas to tidy them up
- To liaise with Thales meeting organisers to understand requirements in meeting room set ups and liaise with catering and on site Mitie team.
- Liaise with Thales staff when meetings need to be moved around to make room for larger or VIP meetings
- To be flexible in approach and working as a team to deliver the needs of each customer visiting site and using the meeting room and hospitality facilities
- To support the Service Level Agreement by ensuring that all reception activities are carried out effectively
- To ensure you are immaculately dressed in uniform and adhere to strict appearance and grooming standards.
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
- To contribute to great team work at all times both within and outside of the department, always demonstrating the “exceptional and memorable experiences, one guest at a time” ethos
- To be articulate and pre-empt the needs of clients and visitors.
- To effectively deliver to all guests, Health, Safety, Security and building information as necessary including evacuation procedure upon arrival
- Must be able to work to a flexible rota in order to meet both business and client needs, including late requests for services
- To communicate professionally as a representative of Mitie with residents of the building and the client, providing a 5* level of service at all times
- To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation
- To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc
- To embrace the vision of our Company and work “outside the box”, assisting colleagues as required to ensure a superior level of service at all times
- To actively complete checklists ensuring quality of service and standards pertaining to the presentation and maintenance of the reception area
- Provide cover and support for the floor hosts
- To process meeting room requests
- To assist in any other reasonable duties as required by your colleagues, managers or clients

**Person Specification**
- Customer focused with the ability to build positive relationships
- Experience of working in corporate customer service environment
- Excellent communication skills and exceptional attention to detail
- Immaculate personal presentation endorsing the Signature five star image
- Proven experience and understanding of an exceptional Customer Service delivery
- Previous experience with visitor management and booking systems preferable
- Excellent time management and organisational skills
- Pro active, flexible and can-do attitude
- The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
- Ability to deal with multiple requests simultaneously
- Team player
- Be innovative, identifying improvements and smarter ways of working

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