Systems and Data Integrity Officer

5 months ago

Wolverhampton, United Kingdom The Haven Wolverhampton Full time

The women and children who we support are at the heart of all we do. We believe that our services should focus on achieving the aspirations of every individual we support and be tailored to meet their needs and unique circumstances. Personalising care and support help to build confidence and improve independence. We offer a range of services and activities to support women and children, including a 24/7 helpline, safe accommodation, support for those living in the local community, advocacy and advice, specialist programmes, counselling and therapy, and children’s services.

This is a new role within the organisation that will support the data and technological structure within The Haven Wolverhampton. The role will help develop best practise principles to underpin our processes and systems, future proofing them to deliver reliable and accurate working mechanisms for staff and data outcomes. The post holder will maximise data integrity, provide a lead contact between users and our software providers and be a more technical lead for internal process reviews or new system integrations.

Data integrity is central to our success both in terms of how we can support our clients, but also to be able to use data and outcomes to secure funding bids and raise awareness. To fulfil this, there is a process of continuous improvement of the technological infrastructure, systems utilised, business processes and data compliance requirements. This role will support this function by ensuring we have clear documentation detailing how systems should be utilised (SOP’s), identify and utilise system exception reporting to ensure data input is complete and data is validated and de-duped accurately and to support with data retention/deletion policies. Ensuring staff have access to suitable training will also be important.

The role will look to centralise ownership of all the systems utilised with a clear view on key contractual obligations (renewal schedule, key contacts, quotations) and also to be the main contact between the organisation and external system providers ensuring clear understanding of new system updates and the impact of these to our users. The post holder will also work with suppliers to answer any more complex user queries.

There is a lot of work involved with supporting internal processes to ensure users have the easiest and most efficient way of handling data for their requirements. The role holder will champion ideas for better integrations using more technical opportunities such as API’s and apps. They will often be part of critical project teams helping with requirement capture and solution design.

**Main Responsibilities**

**Data Integrity**
- Identify or create exception reports and work with users to utilise these to ensure the input of data into our core systems is as accurate as possible
- Use data validation and management tools to ensure the data within our systems is as robust
- Ensure there are clear guidelines (SOPs) for utilising our core systems
- Ensure there are adequate training facilities in place for staff to understand how to best use our systems
- Working with users to ensure the data retention plan is actioned in a timely manner

**Lead supplier contact**
- Review new releases/updates for our systems, identifying and resolving any impact it will have to users (eg training, updating manuals, updating dashboards/reports)
- Be the key contact between the organisation and our core software providers
- Obtain support from our system providers on behalf of users as necessary
- Management and allocation of licences and agreeing permissions for systems used
- Becoming a super-user of our core systems

**Internal technical lead**
- Support project teams to identify better ways to streamline processes using knowledge of API’s, SQL, Power Automate, Apps, Python etc
- Support project teams on requirement capturing for business processes
- Help to develop standardisation within the organisation around the tools utilised to support with daily working tasks
- Support users to maximise system capabilities to release the most benefit from the systems we have
- Support with data analysis

**Key Relationships**
- The role involves collaborating with teams across the organisation to understand and prioritise workloads.
- To report to the Data and Business Intelligence Lead.

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