Administration Assistant

1 month ago

Leeds, United Kingdom Leeds City Council Full time

**Location**:
As an Administrative Assistant, you’ll thrive on working in a front facing role within a busy environment where no two days are the same.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

**About you**

As an administrator, you will bring to the role:

- Experience of providing a high level of customer service which will enable you to offer a warm and welcoming reception environment for all service users.
- Skills and experience which demonstrate your ability to communicate effectively with a diverse range of people, building relationships with colleagues and engaging positively with families and members of the public.
- A good working knowledge of IT, in particular the Microsoft Office package
- Knowledge of general office procedures and experience of providing admin support, covering a variety of administrative and financial tasks.
- The ability to understand, work with and maintain, confidentiality.

**About the role**

As our administrator, you’ll often be the first person visitors will meet or speak to. This means your role is so important to the setting in promoting a ‘first impressions’ quality provision, and you can help make such a difference to each service user every day. Your friendly approach and ‘can do’ attitude will also be valued by the whole nursery team.

**What we offer you**

We take pride in offering the best employee experience, with benefits including:

- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further

**How to apply**

**We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.**

**We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.**

**This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.**

**Special conditions**

**Job Purpose**

To support senior managers and staff teams by providing a quality reception and administrative service, offering first class customer care to service users.

**Responsibilities**
- In liaison with the manager/senior officer, to be responsible for ensuring delivery of a high quality and efficient service within the administration area.
- To assist in providing a range of administrative support for internal and external customers.
- To work as part of a team to provide customer focused services
- To be the first point of contact for visitors and customers - both in person and on the telephone. It is expected that everyone will be dealt with in a courteous, professional, calm and friendly way
- Provide an excellent customer service to customers, colleagues and visitors
- To liaise with colleagues in order to prioritise work to meet conflicting deadlines
- To maintain accurate records and track progress of work
- To assist with the induction of new staff including the demonstration of duties.
- Ordering and monitoring stock supplies
- To undertake administrative duties including:

- Preparing routine correspondence and standard forms
- Managing meeting rooms and dealing with hospitality and signing-in of visitors
- Preparation of certificates, information packs, handbooks, etc
- Assist with the arrangements for events etc.
- To collate and prepare information from a variety of sources including basic reports
- Take notes at meetings
- Operate relevant equipment/ICT packages e.g. word, excel, databases, spreadsheets, Internet
- Undertake general financial administration e.g. processing orders and/or cash handling
- To assist in processing time/attendance sheets and maintain records for all staff under the guidance of senior officer
- Maintain stock and supplies, cataloguing and distributing as required
- Attend and participate in relevant meetings as required
- To communicate effectively with internal and external customers in relation to work undertaken
- To work with colleagues to help improve work organisation and effectiveness
- Be aware of and comply with all Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality, equal opportuniti

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