Customer Service Advisor

2 weeks ago


Rugby, United Kingdom The Recruitment Co Full time

**Customer Service Advisor based in Rugby, CV21
Offering £10.78 per hour - paid weekly, every Friday
Full time, Temporary on-going contract**
**?Start Date: ?ASAP**

?

We are currently recruiting for Customer Service Advisors to join our clients existing team based in Rugby (CV21). This is an exciting opportunity to work on behalf of one of the biggest and well known delivery services in the UK with our 50 years in theindustry they are dedicated and focused on delivering the best service to their customers and clients and deliver in excess of 700 million parcels per year. This is an on-going temporary role with opportunities to go perm.

**The Location: Rugby, CV21 1QL**

**?The Hours**:

- Monday - Friday, 8:00am - 16:30pm
- No weekends

**What will you be doing?**:

- Handling inbound customer service queries from our diverse customer base?? and ensuring ?to provide ?1st class customer service.
- Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer
- Prioritise and clear the queue having contacted clients and customers to establish correct addresses / label / packaging issues?
- Giving clear and concise information to our customers with confidence and knowledge
- Working inline with company standards and service level agreements
- Using our inhouse systems to log calls, amendments and delivery changes

**Who are we looking for?**
We are looking for people with exceptional customer service skills preferably from a call centre environment.
- Previous customer service experience ideally within a call based environment
- A passion for customer service with the want and desire to provide exceptional service to our customers
- Strong communications skills both verbal and written
- Ability to work in an efficient manner by managing and prioritising your workload effectively.
- Strong competency of IT systems including Microsoft Office

?#CCNorthWest?

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.



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