Customer Service Administrator
4 weeks ago
Our head office team is vital to supporting our mobile technicians and franchisees. We are looking to strengthen the team by recruiting a full time Customer Service Administrator to join our team.
In this role, you will report to the Head of Service Delivery and provide a vital support service. It’s essential that you have strong organisational skills and the ability to multitask.
Communicating on the phone will be a key aspect of this role, so a confident telephone manner is a must as well as having great interpersonal skills.
You will work within the busy Customer Service team, but you will be required to interact often with other departments within the company.
Ideally, you’ll have administrative experience from a previous role in Customer Service or a similar department.
**Key Roles & Responsibilities**
- Acting as first point of contact at Revive for National Account customers, franchisees and technicians.
- Delivering a positive customer experience
- Accurately inputting leads, updates and customer data into a Microsoft Dynamics CRM system
- Investigating, recording and where possible resolving customer queries and complaints
- Actively supporting colleagues from other areas of the business
**About us**
Revive offers a mobile service for minor car paint bodywork and alloy wheel damage. We serve the general public and car dealerships, as well as fleet, lease and insurance companies and there are around 200 Revive mobile technicians around the UK. We have 50+ franchisees who manage small teams of skilled technicians to build their business locally and we also employ 30+ technicians of our own in different locations.
Based in Rugby, we have a great Head Office team who support our franchisees and our UK business. We are an Investors in People Platinum accredited business, an accolade only achieved by 3% of companies and making Revive a great place to work is key to achieving that. We’ve won numerous awards in franchising including the British Franchise Association HSBC Gold Franchisor of the Year, their Leadership and Culture award, the Workbuzz Best Management Franchise as well as their 5 Star Franchisee Satisfaction award for the last 3 years. And we are Number 10 in the Elite Franchise Top 100 Franchise list for 2024.
Our values are Integrity, Outstanding Customer Service, Technical Excellence and Unity and our staff and franchisees act on those values every day.
We’ve got big growth plans and aim to keep building on our outstanding growth over the decade, so we are expanding across the UK.
Working hours are Monday to Friday 8.30am - 5pm.
Pay: £24,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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