Shift Supervisor

3 weeks ago

Peterborough, United Kingdom Harvester Full time

JOB PURPOSE

Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment. Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends. To ensure the smooth running of the business in the General Manager’s absence.

**DUTIES & RESPONSIBILITIES**

**1. An outstanding Team Member**
Deliver excellent guest service, at all times by:

- Giving every guest a friendly welcome when they enter the business
- Explaining the service cycle, our products, our great offers and events
- Serving guests in turn, quickly and efficiently
- Using situational selling - making recommendations that are appropriate to the guest / occasion
- Serving and presenting all our food and drink products perfectly - product quality, temperature and brand standard
- Valuing our guests by engaging them in appropriate conversation / banter
- Valuing regular guests by remembering their names, their likes and dislikes, favourite products etc.
- Talking to every guest about the guest experience survey
- Checking guests are enjoying their meals
- Dealing with guest queries and resolving complaints quickly and professionally
- Giving every guest a genuine farewell and encourage them to return
Take pride to ensure all areas of the business (both internal and external) are clean and tidy, at all times.
Keep up to date with current promotions and new products.
Maintain personal knowledge by completing training, e-Learning and workbooks.
Always adhere to brand standards, licensing law and all company policies & procedures.
Carry out management team requests and brand instructions.
Take an active part in team meetings.

**2. A great Shift Supervisor**
On the General Manager’s days off:
Allocate shift job roles and duties.
Complete shift buzz briefs and debriefs to communicate sales and guest experience targets and results.
Ensure the kitchen and guest service teams communicate and work well together to ensure great guest service.
Work with the team in all areas of the business to ensure the business is set up and closed down to brand standard including stock rotation and prep and par processes. Ensure daily and weekly cleaning tasks are completed.
Provide direction, feedback and coaching to team members to improve performance and ensure the delivery of excellent guest service.
Complete new team member job role training using STAR and complete training reviews.
Ensure the team complete all appropriate company documentation, due diligence and key tasks every shift.
Complete cellar management duties including care of cask ales and line cleaning.
Maintain accurate stock control, including ordering, delivery checks and line checks.
Keep wastage to a minimum by ensuring the team follow brand standards. Ensure wastage is recorded correctly.
Deal with deliveries and report any loss or damages to the General Manager.
Responsible for accurate cash management and cash / business security.
Complete business opening and closing routines.
Complete business admin as required by the manager.

**COMPETENCIES & BEHAVIOURS**
Guest Obsessed
Acts with the guest in mind and goes the extra mile.
Win With Our People
A supportive, hard working and positive individual with a ‘one team’ attitude and outlook.
Drive for Results
Driven to exceed business targets for self and team balancing the need for results and quality standards.
Communicating with Clarity
Communicates clearly and articulately and adapts communication style to suit their audience.
Handling Pressure & Problems
Operates well under pressure, using initiative and remaining positive when confronted with problems.

Part-time hours: 35-45 per week

**Job Types**: Full-time, Part-time, Permanent

Part-time hours: 25-48 per week

**Salary**: £9.50-£10.70 per hour

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Supplemental pay types:

- Tips

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £9.00-£10.82 per hour

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Supplemental pay types:

- Tips

Ability to commute/relocate:

- PETERBOROUGH: reliably commute or plan to relocate before starting work (required)

Work Location: One location

**Job Types**: Part-time, Permanent
Part-time hours: 16-24 per week

**Salary**: £7.32-£11.19 per hour

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Ability to commute/relocate:

- Peterborough: reliably commute or plan to relocate before starting work (required)

Work Location: One location

  • Shift Supervisor

    7 months ago

    Peterborough, United Kingdom The Collective Network Ltd Full time

    **Shift Supervisor - 6 months FTC** Are you passionate about food manufacturing and looking for a leadership role? Or are you an experienced Shift Supervisor who is currently out of work and looking for a temporary challenge whilst looking for something permanent? **The role** As a Shift Supervisor, you will ensure the smooth operation of production,...

  • Shift Supervisor

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Barker Ross Group Full time

    **About the Role**Barker Ross Group is currently seeking a skilled Shift Supervisor to join their team based in Whittlesey. This is an exciting opportunity for a motivated individual to lead and manage a production line, ensuring daily targets are met and orders are produced to the highest quality.As a Shift Supervisor, you will be responsible for leading...

  • Shift Supervisor

    7 months ago

    Peterborough, United Kingdom Harvester Full time

    As Shift Supervisor at the Pavilions West - Harvester, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Harvester, the nation's family favourite. Famous for our fresh rotisserie chicken, sizzling grills and unlimited...

  • Shift Supervisor

    7 months ago

    Peterborough, United Kingdom O'Neill's Full time

    As Shift Supervisor at O'Neill's Peterborough, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at O'Neill's. From breakfast to big nights out, our teams are the local legends. The atmosphere is electric, the food hearty,...

  • Hgv Technician

    3 weeks ago

    Peterborough, United Kingdom Kemp Recruitment Ltd Full time

    **HGV Technician / Shift Supervisor** **Job Role: HGV Technician / Shift Supervisor** **Location: Peterborough** **Hourly rate: £19.50 + Overtime is paid at an increased rate** **Hours: 10pm to 6:30pm - Monday to Friday** The client is a commercial vehicle dealership; they are looking for an experienced HGV Technician / Shift Supervisor to join their team...

  • Shift Supervisor

    3 weeks ago

    Peterborough, United Kingdom SUEZ Full time

    **Experienced Shift Supervisor?** Then you can help create a greener UK. A greener, more environmentally-friendly UK is possible - and we’re making it happen. As a Shift Supervisor based at our Materials recycling Facility facility onsite at Perkins Engines Peterborough, at SUEZ recycling and recovery UK, you’ll be contributing to an ever growing...

  • Starbucks Shift Supervisor

    7 months ago

    Peterborough, United Kingdom EG Group Full time

    **Role**:Starbucks Shift Supervisor **Location**:Peterborough, PE6 7SZ **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.15 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire, and motivate a team to join our welcoming Starbucks Store! Our...

  • Starbucks Shift Supervisor

    2 weeks ago

    Peterborough, United Kingdom Euro Garages Full time

    **Role**: Starbucks Shift Supervisor **Location**: Peterborough, PE6 7SZ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.55 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire and motivate a team to join our welcoming Starbucks Store!...

  • Starbucks Shift Supervisor

    2 weeks ago

    Peterborough, United Kingdom EG Group Full time

    **Role**: Starbucks Shift Supervisor **Location**: Peterborough, PE6 7SZ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.55 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire and motivate a team to join our welcoming Starbucks Store!...

  • Starbucks Shift Supervisor

    4 weeks ago

    Peterborough, United Kingdom EG Group Full time

    Job description:Role: Starbucks Shift SupervisorLocation: Peterborough, PE6 7SZHours: Part-Time - 24 Hours Available / PermanentHourly Rate: £12.25 per hourBonus Scheme: Quarterly Bonus Incentive!Company:  EG Group *Please be advised that, as this is a food establishment, there may be potential exposure to allergens in the workplace* Role OverviewLooking...

  • Night Shift Supervisor

    2 weeks ago

    Peterborough, United Kingdom Evri Full time

    At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that. You’re not just a number to us. You’ve...

  • Shift Supervisor

    2 weeks ago

    Peterborough, United Kingdom Harvester Full time

    **SHIFT SUPERVISOR** JOB PURPOSE Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment. Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends. To ensure the smooth running of the business in the General Manager’s...

  • Retail Shift Supervisor Position

    4 weeks ago

    Peterborough, Peterborough, United Kingdom EG Group Full time

    About the Role: As a Shift Supervisor at Starbucks, you will be responsible for leading a team of colleagues, promoting excellent customer service, and maintaining a high level of product quality and presentation.Responsibilities: Your key responsibilities will include supervising and motivating colleagues, maintaining a clean and welcoming store...

  • Warehouse Shift Supervisor

    2 weeks ago

    Peterborough, United Kingdom Hain Daniels Group Full time

    **The Role** Hain Daniels are currently recruiting for a Warehouse Shift Supervisor at our Peterborough site. Most of our fresh, chilled products are centrally routed through our warehouse facility in Peterborough. To provide a visible point of contact within the stores/warehouse for all staff. To work with the Services Supervisor to ensure that all...

  • Night Shift Supervisor

    7 months ago

    Peterborough, United Kingdom Trust Care Management Ltd Full time

    Trust Care Management is excited to offer a rewarding opportunity to join our dedicated team as a Night Shift Supervisor at our residential care facility located in the Peterborough area. Our facility is a brand new 4-bedded residential home nestled in a picturesque countryside village, providing care and support for vulnerable children and young people aged...

  • Night Shift Supervisor

    7 months ago

    Peterborough, United Kingdom Trust Care Management Ltd Full time

    Trust Care Management is excited to offer a rewarding opportunity to join our dedicated team as a Night Shift Supervisor at our residential care facility located in the Peterborough area. Our facility is a brand new 4-bedded residential home nestled in a picturesque countryside village, providing care and support for vulnerable children and young people aged...

  • Yard Supervisor

    7 months ago

    Peterborough, United Kingdom Big Motoring World Full time

    **Big Motoring World are one of the largest car supermarket specialists in the UK. We have a fantastic opportunity in Peterborough for a Yard Supervisor - Back Shift to join our vibrant and dynamic team.** Big Motoring World Group is an expanding dealer group that is going from strength to strength, and this is an exciting opportunity to join a fast and...

  • Starbucks Shift Supervisor

    2 weeks ago

    Peterborough, United Kingdom Euro Garages Full time

    **Role**: Starbucks Supervisor **Location**: Peterborough, PE1 1DH **Hours**: Part time / Full time Available **Salary**: £10.00 per hour **Bonus Scheme**: Quarterly Bonus Incentive! What will my role look like as a Supervisor? As a Starbucks Supervisor you will use your initiative to ensure the store runs smoothly and all of our customers leave...

  • Starbucks Shift Supervisor

    2 weeks ago

    Peterborough, United Kingdom Euro Garages Full time

    **Role**: Starbucks Supervisor **Location**: Alwalton, PE2 7DN **Hours**: Part time / Full time Available **Salary**: £10.00 per hour **Bonus Scheme**: Quarterly Bonus Incentive! What will my role look like as a Supervisor? As a Starbucks Supervisor you will use your initiative to ensure the store runs smoothly and all of our customers leave feeling...

  • Supervisor

    2 weeks ago

    Peterborough, United Kingdom EURO GARAGES LIMITED Full time

    **Role**:Starbucks Shift Supervisor **Location**:Alwalton, PE2 7BG **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.55 **Bonus Scheme**:Quarterly Bonus Incentive! We are looking for a dedicated Shift Supervisor who can lead, inspire and motivate a team to join our welcoming Starbucks Store! Our Team Leaders are...