Product Experience Specialist

4 weeks ago

York, United Kingdom Nestle Operational Services Worldwide SA Full time

**Nestlé Product Technology Centre (NPTC)**
**Product Experience Specialist**
**12 Months Fixed Term Contract**

**Location: York, North Yorkshire, UK**

**Competitive salary plus excellent companywide benefits**

This is a full-time fixed term opportunity, but we are always open to discuss individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like for you.

**Position Summary**

Nestlé Product Technology Centre (NPTC) are currently recruiting for an experienced Product Experience Specialist to join the team at our York offices. This is a fantastic opportunity that would see you provide expert sensory and consumer knowledge at a local and global level, specifically working in collaboration with Markets, Zones and Nestlé’s Confectionery Strategic Business Unit based in Switzerland. The focus of this role being to ensure our product innovation and renovation agenda meets consumer expectations and our business strategy for the long term. We are looking for somebody who is passionate to help delight our consumers every time.

**A little bit about us**

Nestlé PTC York is part of a global network of research centres across the world, with our York site focusing on developing and delivering excellence in confectionery innovation and renovation worldwide for Nestlé. Our aim is to passionately lead the way in how chocolate confectionery is developed, manufactured and packaged. We truly believe we are a place where creativity meets practicality, but with the caveat that pragmatism doesn’t hinder our big ideas. If anything, it spurs us to really make fantastic initial concepts into exceptional industrialised ideas that stay in production for years to come.

**A day in the life of a Product Experience Specialist**

As a Product Experience Specialist, you will be responsible for constantly seeking to improve consumer and sensory insight best practices, promoting the use of sensory and consumer research across all areas of innovation and renovation. Having a consumer centric mindset, other key skills include:

- Work in collaboration with the business and NPTC to define what consumer insight is needed, benefit territory and technical solutions in the context of the strategic business opportunity.
- Act as a key business partner helping to define questions and outcomes from consumers and sensory insight support, adding value to influence project successes.
- Manage and execute consumer studies with excellence, playing an active part in cross functional project teams by providing guidance on the use and choice of consumer methodologies.
- Lead & Manage Preference mapping studies.
- Fully autonomous to perform statistical analysis for consumers studies.
- Manage studies from planning and design through to analysis, reporting and the presentation of results in line with best practices and expectations.
- Work in close collaboration with external agencies and sensory team to deliver flawless execution.
- Define, deliver, and maintain consumer sensory insight methods. (ensuring the adoption of Good taste tests, preference mapping, etc.)
- Be a lighthouse for Nestlé when building new, disruptive techniques and always focused on continuous improvement.

**What will make you successful?**

You’ll also:

- Have great collaboration and influencing skills.
- Have fantastic story-telling and analytical skills.
- Be developed in identifying and translating insight into meaningful innovation and renovation.
- Be able to run sizeable projects and work streams ideally across multi-markets.
- Demonstrate a pragmatic approach with the ability to operate and execute at pace.
- Ideally have experience in consumer-packaged goods in an R&D capacity.
- Ideally have experience of working in the sensory field.
- Ideally have experience in the chocolate category or similar field.
- Confident in performing statistical analysis and interpreting results from it.

**What you need to know**

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

**Job advert closing date: Wednesday 27/03/2024.

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