Cfrt Advisor Income Maximisation and Welfare

3 weeks ago


Eastbourne, United Kingdom Eastbourne Borough Council Full time

**Lewes District and Eastbourne Borough Councils**

**Service Area: Service Delivery**

**Base: Lewes and Eastbourne**

**Title: Customer First Resolution Team Advisor - Welfare**

**Grade: C**

**Contract: 12 month Fixed Term Contract**

An exciting opportunity has arisen within our Income Maximisation and Welfare team for a Welfare Advisor for a 12-month fixed term contract. Your main purpose will be to Process new claims and changes in circumstances and assess all types of Housing Benefit and Council Tax Support/Reduction claims. Typically, you will be dealing with queries around recoverable overpayments and discretionary housing payments and you will be required to take ownership in dealing with claims you take over the phone. You will Interact with customers across multiple channels to process customer requests and accurately update all relevant systems.

You will see that the main responsibilities include:
Ø Assess Housing Benefit and Council Tax Support/Reduction claims

Ø Proficient use of our internal systems, Academy & Open Revenues

Ø Process new claims and changes in circumstances

Ø Liaise with external organisations including Landlords, Employers and the Department for Work and Pensions

Ø Access and accurately update all relevant systems

Closing Date 14th July 2023, noon

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £22,361.00-£23,612.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Flexitime
- Health & wellbeing programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in EASTBOURNE



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