Customer Services Officer

3 weeks ago


Wellingborough, United Kingdom Greatwell Homes Full time

We currently have an exciting opportunity for a Customer Services Officer to join us following an internal promotion. The main purpose of this role is to assist in the delivery of a high performing, customer focused housing management service within our remote contact centre.

Comprehensive training and support will be provided and whilst experience within the social housing / support services is desirable it is not essential.

We are seeking a strong communicator who can easily build effective relationships, work well under pressure, is self-motivated and wants to work in a highly customer focussed environment.

Does that sound like you? If so, keep reading:
**What you’ll be doing**:

- Taking and booking in repair requests
- Taking payments and offering advice on benefit entitlements
- Working in line with our Anti-social Behaviour policy and procedure and domestic violence policy and offering advice and if necessary, signposting to external agencies
- Experience of working in a customer service role, ideally within a social housing or support services setting
- The ability to effectively manage conflict situations and deal with customers who may be angry and upset.
- Good numerical and analytical skills and an ability to understand and interpret information
- Ability to work under pressure and plan and prioritise their own workload

It would also be advantageous for you to have knowledge of income recovery, debt management, credit control or financial services along with knowledge of the legal, regulatory and operational issues related to housing management services but this is not essential, however, a keen and demonstrable willingness to learn and deliver an excellent service to our customers is essential.

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you could be just the person we are looking for.

**About us**:
We own and manage just over 5100 homes with a £23 million turnover and our mission is to “partner with customers and communities to shape places people are proud to call home.” We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever-changing sector.

In return you will benefit from 25 days annual leave, health cash plan (following probation), and the option of a Social Housing Pension Scheme.

Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we’re committed to providing great services and high-quality living environments.

Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.

We value our staff and always look for ways in which we can help them develop their skills and knowledge.

**Telephone**:01933 234471



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