Pensions Specialist

3 weeks ago

Redhill, United Kingdom WTW Full time

Our work touches the lives of millions of people. We are dedicated to helping our clients deliver an excellent experience to the members of their occupational pension schemes. This is an exciting opportunity to join our Outsourcing team as a Specialist within our Pension Administration function in the UK.

You will take on more advanced calculations on complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of other members of the team.

You will be reporting to the Team Leader and you will be working as a part of a dedicated client team with diverse skills and experience. The job requires a motivated individual who is experienced in taking responsibility and who can also independently deliver results on ad-hoc client specific projects.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

The WTW Outsourcing business provides high quality outsourced health and welfare (US only), defined benefit (DB) and defined contribution (DC) plan administration services and solutions globally to the private sector, covering the day-to-day management of health and welfare and pensions plans. We deliver a high-quality participant experience on behalf of large and medium sized corporates leveraging customized digital solutions and are considered a highly regarded leader in our chosen locations where we can deliver at scale in the US, Canada, GB, Ireland & Germany. Within Germany and the UK we are the #1 pension outsourcing service provider of the largest 200 private sector pension schemes.

**The Role**
- Help the team to deliver and meet the client’s reporting and compliance requirements.
- Support and assist Client Managers to achieve and deliver excellence in the service proposition to the client and members.
- Work collaboratively with peers and contribute to the wider day to day management of the client.
- Understand the links between data, calculations and multiple project streams.
- Contribute to the implementation of continuous improvement initiatives to increase end to end automation efficiencies and results with the aim of delivering operational self-sufficiency.
- Help with defined projects working with colleagues across multiple functions to facilitate a successful outcome.
- Interact with the client and their advisors on complex and technical queries to understand their requirements and to clarify and document these.
- Work with the Team/Team Leader to help improve operational efficiency and reduce costs e.g. automation, full use of standard procedures.
- Help the team to run, contribute to, manage and monitor ad-hoc BAU projects, large and small, and assist the team to ensure the client reporting and compliance requirements are met and produced within agreed deadlines.
- Build and maintain technical, procedures and client knowledge through experience.
- Ensure client work is undertaken on time whilst adhering to our quality standards.
- Take ownership and accountability of allocated work to ensure service level is achieved.
- Fully engage with colleague training and development to assist the team’s performance.

**The Requirements**
- Pensions technical expertise is required
- Experience of working on a major client with a mix of complex DB and DC (mix is preferable)
- Strong organisational abilities and flexibility to work in a team/virtual team environment working on multiple client priorities.
- Client facing interpersonal and communication skills.
- Process driven with ability to modify approach.
- Take pride in your work with accuracy and adherence to a high level of quality being paramount.
- Excellent time management and ability to meet deadlines and prioritise own workload.
- Experience of project based technical work in a client environment.
- Ability to analyse and manipulate data, deliver in agreed client format with a strong working knowledge of MS Excel whilst being open to learning new technology and tools.
- Ability to assist with the production of bespoke reports for the client in agreed formats.
- Improve knowledge and own technical skills through participation in online, instructor-led or self-taught training.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

**Equal Opportunity Employer

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