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Pensions Specialist

4 months ago

Redhill, United Kingdom WTW Full time

WTW's work touches the lives of millions of people. We are dedicated to helping our clients deliver an excellent experience to the members of their pension schemes. This is an exciting opportunity to join Outsourcing UK as a Specialist within our Projectsteam responsible for the delivery of services to a large Banking client.
You will assist with regular Scheme Event project activity across a number of jurisdictions and interacting with the team, the client and their advisors as well as internal consultants. Client facing skills as well as technical expertise is required with ahands-on approach to undertaking this role.
You will be reporting to the Team Leader and you will be working as a part of a client projects team with diverse skills and experience. The job requires a motivated individual who is experienced in taking responsibility and who can also independently deliverresults on ad-hoc client specific projects.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, roleand clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
**The Role**:

- Contribute to, and help the team to deliver, regular client cyclical activities, scheme events, pension increases, factor updates, bank redundancy toolkit, liaising with the client’s Restructures Team, ill health workstream management as well as additionalad-hoc projects and workstreams.
- Help the team to deliver and meet the client’s Reporting and Billing requirements.
- Support and assist Client Managers to achieve and deliver excellence in the service proposition to the client and Scheme members.
- Work collaboratively with peers and contribute to the wider day to day management of the client.
- Understand the links between data, calculations and project streams.
- Contribute to the implementation of continuous improvement initiatives to increase end to end automation efficiencies and results with the aim of delivering operational self-sufficiency.
- Take a proactive interest for own continual learning and understanding of the business.
- Help with defined projects working within the special projects team to facilitate a successful outcome.
- Interact with the client and their advisors on complex and technical queries to understand their requirements and to clarify and document these.
- Work with the Team/Team Leader to help improve operational efficiency and reduce costs e.g. automation, full use of standard procedures.
- Help the team to monitor BAU projects, large and small, and assist the team to ensure client reports are produced within agreed deadlines.
- Build and maintain technical, procedures and client knowledge through experience.
- Ensure client work is undertaken on time whilst adhering to our quality standards.
- Take ownership and accountability of allocated work to ensure service level is achieved.
- Fully engage with colleague training and development to assist the team’s performance.
- Work in a collaborative manner within a team environment to achieve common business goals.
- Adhere to the Company’s Professional Excellence principles.

**The Requirements**:

- Pensions technical expertise is required
- Strong organisational abilities and flexibility to work in a team/virtual team environment working on multiple client priorities.
- Client facing interpersonal and communication skills.
- Process driven with ability to modify approach.
- Take pride in your work with accuracy and adherence to a high level of quality being paramount.
- Excellent time management and ability to meet deadlines and prioritise own workload.
- Experience of project based technical/scheme event work in a client environment.
- Experience of working on a major client is preferable.
- Ability to analyse and manipulate data, deliver in agreed client format with a strong working knowledge of MS Excel whilst being open to learning new technology and tools.
- Ability to assist with the production of bespoke reports for the client in agreed formats.
- Ability to work collaboratively with the client’s Continuous Improvement Team resources to deliver on client projects/initiatives where necessary.
- Improve knowledge and own technical skills through participation in online, instructor-led or self-taught training.

**Equal Opportunity Employer