Trainee Customer Advisor

2 months ago

Basildon, United Kingdom Adore Recruitment Full time

**Trainee Insurance Handler**

Are you looking to build a career within insurance?

Are you self motivated and eager to learn and develop?

If so we would like to hear from you.

As a Trainee Personal Lines Insurance Handler, you will undergo a comprehensive training programme to enable you to provide knowledgeable and expert advice on a range Insurance products.

You will assist all new and existing customers with their queries to include new business, mid-term adjustments and looking after renewals.

**Your responsibilities**
- Providing expert advice to new and existing customers regarding their insurance needs.
- Provision of quotations and setting up new policies.
- Maximising opportunities, identify any additional covers for the customer.
- Effectively and competently handle policy adjustments, renewals and any other queries which may arise.
- Handle customer complaints, calmly and with empathy.
- Achieving personal monthly targets whilst maintaining acceptable standards of work and quality.
- Adhering to FCA regulations and requirements.
- Being a corporate ambassador by always presenting a professional image.

**The Role**

This is a customer focused role with the provision of exceptional customer service.

You will be working towards individual, and company set monthly targets, whilst adhering to the company values of accountability, excellence, trustworthiness and teamwork.

**The Company offers**:

- A generous salary and incentive structure
- Continuous learning and development and opportunities to gain professional insurance qualifications
- Initially you will be placed on a 12-month Traineeship Contract with a permanent Contract issued on successful completion of the training programme.
- Hours of work; 36 ½ hours per week (flexible work patterns will be considered).
- Annual leave commences on 20 days (including holidays), with additional annual leave accruing based on length of service.
- Company Pension Scheme.
- Life Assurance.
- Private Medical Insurance.
- Employee Assistance Programme (EAP).
- Eyecare Scheme.
- Staff Insurance discounts.

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