Service and Support Admin

6 days ago


Rugby, United Kingdom I Supply Industrial Full time

**Service and Support Admin**

**Rugby**

**Monday to Friday**

**0800 - 1700**

**£24,000 - £26,000 p/a**

You will be liaising with both on and offsite technical support teams, proactively checking on the status of jobs and updating the appropriate software. You will need to be experienced in an administration/customer service background and have strong IT Skills.

**Your daily duties will include**:

- Reporting customers enquiries and following up.
- Engaging suppliers to provide customers with lead time expectations.
- Speaking to customers and clients to answer queries and resolve issues
- Welcoming visitors to the building, organising security clearance and showing them to meetings
- Compiling customer reports
- Organising filing systems and updating service databases
- Processing customers invoices, tracking receipts, inputting stock, expenses and other basic bookkeeping tasks
- Arranging travel plans and hotel stays for service staff members.
- Scheduling office meetings between teams, managers and departments
- Responding to questions and requests for information
- Processing warranty returns and keeping track of return ticket

**Your Skills & Abilities**
- Organised and capable of tracking and following up on enquiries to meet deadline.
- Proficiency in compute programmes, particularly Microsoft Word, Outlook and Excel.
- Ability to use basic accounting software such as SAGE and Oracle to generate invoices, purchase orders and delivery notes/receipts.
- Confidence to communicate effectively and accurately with a wide range of people, from senior management and CEO’s to customers and suppliers
- Ability to accurately transcribe messages and record information over the phone or in person
- Positive attitude towards learning and problem solving.

If this sounds like you - give us a call on 07706318542

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Work Location: One location

Reference ID: SERAD


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