Process Officer

2 weeks ago


London, United Kingdom London Borough of Camden Full time

**Starting salary: £33,789**
**Job Level**:Level 3 Zone 1
**Work Location**: 5 Pancras Square, London, N1C 4AG
**Hours per week**: 36
**Contract type**: Fixed Term Contract 12 Months x3
**Closing date**: Monday 8th May 2023 23:59
**Interviews to be held**: Week commencing 22nd May 2023
**Alternative flexible working options available / open to discussion***

**Anonymised Application** - _in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias._

**About us**

**Camden is changing on the inside to make life better for everyone. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.**

**The Role**

In this role you will be using your knowledge of the decriminalised parking process to provide high quality responses to customer enquiries across all stages of the civil representations and appeals process.

You will be conducting in depth investigations and making decisions relating to penalty charge notice challenges on the behalf of the council. You’ll also be providing support to detect fraud when considering challenges, and reviewing information on our databases as well as creating a clear and consistent audit trail of all actions by updating the relevant systems.

**About You**

You will have knowledge of relevant legislation and Camden’s controlled parking policies and processes relevant to parking and traffic representations, appeals and statutory declarations processes.

You should have knowledge of policy and process relevant to complaints and enquiries, including government ombudsman procedures, as well as an awareness of the financial and social effects of relevant processes and the wider implications of debt and fraud prevention.

**Working for Camden**

We’re ready to welcome your ideas, your views, and your rebellious spirit. **Help us redefine our corporate services, **and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.

**Additional information**

**Inclusion and Diversity**

**Asking for Adjustments


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