Customer Support Advisor
4 weeks ago
Simply Bearings Ltd was launched in 2004. We are the UK’s number one online retailer of bearings and power transmissions. The Company has maintained its number one position in the marketplace through continual reinvestment in the best technologies, media and talented individuals.
**The Role**
- Engaging with a wide range of customers either by telephone or electronically
- Providing UK and International Sales support
- Resolving UK and International sales enquiries received via telephone or electronically
- Preparation and processing of UK and International sales quotes and sales orders
- Processing purchase orders for account customers
- Dealing with customer returns/exchanges
- Dealing with carrier claims
- Dealing with eBay orders
**About you**
- Ability to multitask whilst remaining customer focused
- Ability to build a good rapport with customers
- Excellent verbal and written communication skills
- Excellent customer service skills
- IT literate with the ability to show excellent attention to detail
- Experience of working within a sales environment
- A good technical ability would be ideal, however full training will be provided
**Package**
- Annual salary starting at £23,500
- Quarterly performance related bonus
- Detailed 3-year development plans
- Duvet Days
- Working hours: Monday to Friday, alternating weekly between 07:30-15:30 and 09:30-17:30
- Company pension scheme
- Long service awards
- 100% attendance incentives
- 28 days holiday including bank holidays, option to take an additional 5 days (following successful probation period)
- Increased holiday entitlement after required length of service
- Free on-site parking
- Annual Team building/Christmas party events
**Job Types**: Full-time, Permanent
**Salary**: From £23,500.00 per year
**Benefits**:
- Additional leave
- Company pension
- Employee discount
- Flexitime
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Work Location: In person
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