Reception Supervisor
2 months ago
Key responsibilities as Reception Supervisor:
- Manage the day to day running of the hotel reception
- Be a point of contact for all staff on duty throughout your shift
- Ensure that staff members adhere to all procedures
- To provide a courteous and co-operative service to customers at all times, whilst maximizing revenue through proactive sales
- Organise the planner for maximum availability
- Daily reservation checks
- Managing all third party websites
- To ensure enquiries dealt in a professional and timely manner
- All appropriate departments are to be informed of any guest special requirements/needs
- Up-selling products and upgrades
Personal attributes;
- Someone who has previous experience in reservations or a reception role
- Possess excellent guest focus and a passion for hospitality.
- Have an excellent telephone manner and exceptional customer service skills
- Someone with eye for detail and procedures, have the ability to be efficient under pressure and be able to multi task.
- Excellent organisational skills
- Ideally have experience with Rezlynx booking system
- Someone who understands that customer service is important to our business and that all guests receive a warm and personalised welcome, maintaining the personal touch.
- A strong communicator with guests and fellow employees.
Other duties will include;
- Scheduling
- Carrying out requests from management as needed
- Answering phone calls and transferring them as necessary
- Managing website functions and social media
- Greeting and welcoming visitors
- Processing payments
- Billing
- Duty Management responsibilities
Wage / Salary can be discussed at interview
**Salary**: £9.50 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
**Experience**:
- Customer service: 2 years (preferred)
- Hotel Reception: 2 years (preferred)
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