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Sales Administrator

4 weeks ago

Barnsley, United Kingdom Battery Group Ltd Full time

Battery Group is a rapidly expanding battery specialist with unmatched service as its key to their success - using a continuous improvement model to deliver exceptional expert service.

Having built their business on providing quality customer care and truly understanding customer requirements. Thanks to an amazing team they have rapidly grown since its inception in 2019 allowing them to have access to the leading products in the battery industry.

As a business holding to their high standards, each member of the Battery Group team is held accountable to a Code of Ethics. To continually serve customers at a superior level, one must operate at a superior level. If you are looking for a fantastic new adventure, join our rapidly growing E-Commerce team. We are looking for an enthusiastic, innovative & engaged individual with a dynamic approach to join a small, vibrant team based in our Barnsley office. This role offers an exciting opportunity to join a fast moving, rapid growth, business.

The role entails working on one of our rapidly expanding marketplaces such as eBay, Amazon and Shopware. You should be able to work and communicate effectively to deliver against the company's key performance indicators to evolve a selected marketplace through exceptional customer service.

**Responsibilities Include**:

- Processing customer orders, queries and complaints to the highest standard.
- Improve sales over the phone so that the customer service team can become a profit centre.
- Research and respond to competitors’ activities on the selected marketplace.
- Regularly review each platform with focus on a selected marketplace to ensure content is complete and fully optimised to maximise our visibility in search results.
- Communicating with customers to ensure we receive positive feedback on all our e-commerce channels and responding to queries on product to delivery and general questions.

**Skills/Experience**
- Experience of working in sales
- Be data and insight driven.
- The ability to work quickly & accurately and pay attention to detail.
- Exceptional organisational skills
- Previous Customer Service Experience
- Excellent communication skills - both written and verbal, articulate with good spelling and grammar.
- Ability to work well as part of a team and proactively complete necessary tasks

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

Ability to commute/relocate:

- Barnsley: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales administration: 1 year (preferred)
- administration: 2 years (preferred)

Work Location: One location

Expected start date: 23/01/2023

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