Housing Repairs Co-ordinator

1 month ago


Islington, United Kingdom Domus Recruitment Ltd Full time

**Key Responsibilities of a Housing Repairs Co-Ordinator**:

- To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
- Experience of working in a contact centre answering high volume of calls to ensure targets are met.
- Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of thecustomer and ensuring that a positive image of Islington Council is projected.
- Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
- To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate.
- To undertake training, supervision, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area.

**Housing Repair Co-Ordinator Requirements**:

- Knowledge of the main issues affecting social housing.
- Minimum of 1 years’ experience of working within a responsive repairs environment and housing management systems.
- Experience of dealing with all aspects of building maintenance / repairs in a busy environment
- Ability to employ excellent problem-solving skills in a fast paced, pressurised and demanding work environment.
If you are interested in the above position please apply, or for more information contact **Ben Hole**at Domus Recruitment.



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