Membership Executive

Do you want to be part of an organisation who values what you do and recognises your achievements? We are always looking for people who are passionate, committed and driven to succeed. You are a person and not just a number in our business. Everything you do has a real impact and we recognise you as an individual.

Do you have the following qualities - if so, we would love to hear from you
- Strong communication skills
- Great business acumen
- Commercially minded
- Strong relationship building skills
- Listening and interpersonal skills
- Organised and trustworthy

Due to continued growth, we are looking to expand our membership team.

Your core role will be to be responsible for supporting our members across our three consumer protection schemes within the home improvement sector.

The main purpose of this role will be to support our members vast and diverse requirements. You will be the first point of contact for 100’s of our members and carry the reputation of the company with every conversation you have. You will need to enjoy speaking to people and exploring new commercial opportunities with our members as well as ensuring they are upholding our scheme rules and representing our company in the right way.

**We offer additional benefits**:

- 33 days leave plus a day off on your birthday
- Generous commission and bonus package
- Company pension
- Death in service
- Medicash plan
- Free on-site secure parking

**Who We Are**:
QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector. Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors. The schemes provide protection to consumers using members and credibility to the installer members (helping them win more customers). The schemes’ ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.

The three schemes currently serviced by QA Scheme Support Services are:

- operates in the double-glazing sector;
- operates in the renewable sector;
- operates in the home improvement sector.

The schemes’ vision is transforming consumer protection within the home improvement sector. Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards. The values of the organisation and of the schemes are honesty, integrity, and fairness at all times.
- Excellent telephone manner
- Excellent communication skills (both written and verbal)
- Excellent organisation skills
- High levels of diplomacy and relationship building skills
- Problem solving capability
- Be able to manage own time effectively
- Must have a ‘can do’ attitude

**Main responsibilities**
- Serve as the lead point of contact for assigned member accounts.
- Build and maintain strong, long-lasting member relationships.
- Develop trusted advisor relationships with key customer stakeholders.
- Prepare reports on account status and growth
- Assist with challenging member requests or issue escalations as needed.
- Feedback to the business on industry changes as communicated with our members.
- Work with the marketing team to ensure we have a clear membership comms plan.
- Ensure revenue is maximised and data records are kept updated.
- Develop and maintain the schemes customer journey plan.
- Ensure members are renewing and paying their annual membership.
- Ensure members are registering all contracts with the schemes as per the scheme rules.
- Experience of managing accounts
- Experience of excellent relationship building
- Experience of working with customers within a B2B environment
- Be an excellent communicator and a have great interpersonal skills.

**Please note that previous applicants within the last twelve months will not be considered**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£35,000.00 per year

**Benefits**:

- Bonus and Commission included
- Company pension
- Death in service policy
- On-site parking
- Medicash plan

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£35,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application question(s):

- Do you live within a 40 minute commute of Leyland in Lancashire?
- Please describe your experience of working with customers within a B2B environment

Work Location: Hybrid remote in Leyland, Lancashire