Lung Function Team Administrator

4 months ago

Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

An opportunity has arisen for a suitably qualified and enthusiastic person to work as part of the Respiratory Physiology team to provide comprehensive administrative support specifically for the Sleep and Home Oxygen Assessment services. This post will be predominantly based at Cannock Chase Hospital, however there may be a requirement to work across both of our hospital sites. This is a full time post with an opportunity to explore a flexible approach to the required shift pattern. The post holder will be required to demonstrate a significant level of initiative in organising their workload, making decisions, and acting in accordance with departmental and trust policy. Previous experience of working in an Administrator role would be preferable. Ideally you will also have experience working within a clinical setting.

To provide a comprehensive administrative support service to the Respiratory Physiology team, specifically the Sleep and Ventilation and Home Oxygen Service for Assessment and Review (HOSAR) services, ensuring the highest level of confidentiality is always maintained. The post holder will be required to demonstrate a significant level of initiative in organising their workload, making decisions and acting in accordance with departmental and trust policy.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Day to day management of the sleep and ventilation service, supporting telephone queries, booking appointments, and the issue of CPAP consumables. Manage CPAP review appointments either at 4 weeks post initiation of treatment, virtually at 12 months and face to face/telephone reviews every 2 years. Day to day administrative support for the Home Oxygen Assessment service, answering telephone queries, booking appointments, issuing ALERT information, scanning O2 order safety forms onto clinical web portal. To ensure all information and messages received from patients, colleagues, clinical and managerial staff are communicated efficiently and correctly. This can be of a sensitive or complex nature. Can sometimes be of an urgent nature involving safeguarding. Respond positively and promptly to enquiries and problems received from patients, clinical staff, and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures. Be committed to continual self-development and training to meet the requirements and further development of the specialty. Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies. To accurately create records and update patient related information onto the computerised Patient Administration System (PAS) and clinical web portal. To manage and process data collection and inputting via locally built sleep and ventilation and oxygen service databases, record CPAP consumable use for CCG cross charging purposes, Regular review and production of oxygen concordance reports identifying over or under users of oxygen therapy to the HOSAR lead physiologist. Photocopying, scanning, enveloping and dealing with post as required by Team. Any other duties commensurate with post as requested.

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